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Frustration Over Ticket Process for Easter Egg Roll

By Timothy Wilson
The White House began distributing tickets online today to this year's Easter Egg Roll and some parents are finding the process just as frustrating as standing in line for hours.

In past years, people wanting to score tickets for the annual spring event would have to queue up for hours on the Ellipse, with the tickets issued on a first-come, first-served basis.

The online tickets are being released in batches at various, unscheduled times throughout the day, a White House official said. Some people have complained that they haven't been able to log on the the White House site or that when they log on, tickets aren't available.

Tracy Rotton, of Olney, Md., said she has tried to reserve tickets for her two children since 8 a.m., but has not been successful by 1 p.m.

"I was a bit dubious when I first heard about the White House's plans for offering the Easter Egg Roll tickets online," Rotton said in an e-mail early this afternoon. "And for much of the morning . . . I was being proved right."

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Posted at 3:50 PM ET on Mar 26, 2009  | Category:  Washington Life
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The White House is not served very well by the arrangement of the Easter Egg Roll ticket distribution. My experience is the same. At 8:04 I had my order submitted and the system frooze on a white screen.
I was able to submit at 2;17 and the system frooze again. It was a clear problem of the system server crashing.
To Level the field... I suggest use a Lottery for 2010 on tickets.
1. When you log-on you fill a entry form
and receive a number based on the number of tickets and geographic location.
2. After some number of tickets is reached
the log-on shuts down.
3. A week later the lottery numbers are
selected and the tickets emailed.

An alternative is to give tickets to local kindergarden/ grade schools 1- 4 grade and let them do a lottery
to select a representaive

Posted by: alertname | March 27, 2009 1:05 PM

I totally agree with the last post - 8am, 2ish and then 7:35p where every time and slott had no tickets to be found. I spent all day on this website, calling the website and reading other sites to see if anyone else knew when tickets would be availible just to see "NOTHING". Nexy year they should try using a reputable website like "Ticketmaster" who can handle the load. Very upset - wasted an entire day on this.

Posted by: 1bargainfinder | March 26, 2009 9:12 PM

This was organized terribly. It seems they released tickets three times - 8am , 2:15 and 7:35. Each time we were able to choose a time but when we selected tickets it claimed they were none available. The 7:35 release lasted about 3 minutes before they claimed that all tickets were gone. I feel cheated. Someone already has tickets on ebay for $980...

Posted by: ThePowerFullback | March 26, 2009 7:59 PM

I'm glad Mrs.Rotton was able to get her tickets. I sure wish I knew what the trick was. I've been up since midnight, trying every half hour on the half hour. First, to find out when the tickets would go on sale, then to get through. I finally got through at 9:30 a.m. but was kicked out of the server when I hit placed my order! I've tried all day (along with my husband and best friend) but have never been able to get back in! Guess my son will miss out. Next year he will be over the age limit...

Posted by: BellaRoo | March 26, 2009 4:49 PM

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