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Welcome to The Daily Gripe

The goal of The Daily Gripe is to help residents fix the basic problems that are not being addressed in their communities - broken parking meters, potholes, trash-strewn medians and the like. It's service journalism on a grassroots level.

The Daily Gripe works like this: We invite readers to submit their "gripes" via interactive map and text widgets powered by SeeClickFix. The reports readers file are instantly emailed to local city and county officials in the appropriate area, so they are aware of it.

We follow up with our own reporting on the most pressing and intriguing gripes in "The Daily Gripe" report.

Our reports feature a blurb describing the problem, a photo of the issue (if available) and the contact information for the official responsible for fixing it. By highlighting these issues, we hope to push officials into fixing the gripe.

We don't stop there. Our page also highlights officials that have fixed a problem in the "They Fixed It?" section.

Still have more questions or want to vent, please email us. For more information about the map widget, see the frequently asked questions below.

FREQUENTLY ASKED QUESTIONS

How do I find issues in my town?

Scroll around the map on The Daily Gripe page to get to an area you want to view. As you move around the map, issues for that area will pop up in the "Issues" tab to the left of the map. If you would like to get more information about an issue, click on it in the "Issues" tab. This will open a bubble on the map with more details.

You can also directly click on the orange and blue bubbles on the map to view particular issues in an area.

How do I report a problem?

Click on the "Report" tab in the upper left side of The Daily Gripe page and fill out the required information. Please include a photo and as many details as you have.


When I report an issue, who does the fixing?

Your issue is emailed to the local government or agency responsible for making the fix. Local community groups can also sign up to follow issues and may work to fix them.

Who closes issues or marks them as resolved?

Anyone can update an issue to closed. Most often the person who reported it or the one who resolved it will update the issue with closed.

On The Daily Gripe map, why are the bubbles different colors?

Orange bubbles are issues that are open. In other words, they have been reported, but not fixed. Blue bubbles are issues that are closed. In other words, issues that someone has resolved. Green bubbles are issues that have been acknowledged. In other words, a government agency has recognized the issue needs to be fixed and is working to do something about it.

What does "vote for fix" do?

People can vote for a particular fix. Each vote is tallied in the blurb of an issue. The idea is that if a fix has more votes government officials will be more likely to address it.

Can I find out when someone files an issue in my town?

Yes. You need to set up a watch area on the SeeClickFix site.

Is there a mobile application I can use to report issues?

Yes. SeeClickFix has a series of mobile applications.

By Christopher Dean Hopkins  |  May 31, 2010; 9:05 PM ET
Categories:  Unfixed  
Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   Del.icio.us   StumbleUpon   Technorati   Google Buzz   Next: Pedestrian danger zone fixed

Comments

Why does this new feature exist? You could instead write a regular article about the District's 311 phone and online service and cut out the middleman so that the needed services are done more quickly.

And I know suburban VA & MD have made it easy to notify authorities of problems as well, so this is just duplicative and takes away from those efforts, and for what? A possible 250 words that makes area DOT or DPW workers jobs harder? That's bad community partnership in my opinion.

Posted by: fdarbouze | June 3, 2010 11:00 AM | Report abuse

The comments to this entry are closed.

 
 
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