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O'Malley apologizes on MARC ride

Tips from Dr. Gridlock on beating the heat

Maryland Gov. Martin O'Malley says people were so focused on fixing the MARC train that broke down earlier this week, they lost sight of the passengers stranded for hours in the heat.


O'Malley rode a MARC train from Linthicum to New Carrollton with Sen. Ben Cardin on Thursday morning and apologized to riders.

MARC, Amtrak and the Federal Railroad Administration are investigating why a train broke down shortly after departing from Washington on Monday evening, leaving passengers without air conditioning in 90 degree temperatures.

The governor says MARC is redeploying new locomotives as backups and will stock more water on trains. He says he has received apologies from Amtrak, which operates the commuter rail service.

But O'Malley says that Amtrak's command center have better procedures to handle such situations.

-- Associated Press

By Michael Bolden  | June 24, 2010; 10:46 AM ET
Categories:  Amtrak, Commuter Rail, MARC  
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Comments

I am sorry too.

Sorry that your proposed reaction is to perform better WHEN the next failure happens rather than find ways to prevent failures.

Sorry that you do not know that these failures have become common and that passengers (the cattle in the back that pay for transportation) have known about problems for years.

Sorry that your fresh interest in MARC's performance coincides with an election.

Sorry that none of the people responsible for operations at MDOT, MARC and AMTRAK see any consequences for poor performance.

Perhaps senior MDOT and MARC officials should ride the system rountinely to see first-hand how things are going. When I was a young Naval officer, the on-going junior officer of the deck was required to eat in the enlisted mess and provide a written report of the meal and experience to the commanding officer. It provided excellent feedback on the quality of the meals and the interesting attitudes of the crew. Perhaps someone senior at MDOT or MARC should be required to ride each train each day (bring the laptop and work aboard) on a rotating basis to provide written feedback on how well the trains are running and how the passengers and staff are enjoying the experience, at least until the election is over in November.

Posted by: ralphgrutzmacher | June 24, 2010 11:33 AM | Report abuse

When is the media going to bring the politicians and bureaucrats to task for acting like this is the first time this has happened. IT ISN'T! IT HAPPENS DURING EVERY HEATWAVE! As commuters we don't want apologies, promises, grandstanding, photo-ops or anything else. We want to see tangible changes and results.

Posted by: zizzy | June 24, 2010 12:33 PM | Report abuse

People always complain when something happens,but how many days do you get home on time with no problems,do you post comments then.Why don't you try driving to work in DC traffic and see what a daily adventure that would be.No one is going to die of thrist in a few hours,and if you know this happens in every heatwave why don't you come prepared carry extra water,maybe a snack.This country has become full of crybabies,man up and grow a pair!!!

Posted by: WARHUKKER | June 24, 2010 1:16 PM | Report abuse

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