Metro conducting rider survey
Metro is conducting a passenger survey in what appears to be a prelude to previously announced changes to service on the Blue and Orange lines.
The survey asks standard information about age and Metro use, but then asks if respondents are familiar with a plan to ease congestion at Rosslyn Station next year.
The change would involve shifting three Blue Line trains originating from Franconia-Springfield during each peak travel hour and redirecting them over the Yellow Line bridge to Greenbelt.Three trains would be added each peak travel hour between West Falls Church and Largo Town Center to relieve crowding on the Orange Line.
Metro has said the move would increase its capacity for service between the District and Virginia and help the transit authority prepare for the opening of the new rail extension to Dulles International Airport. The first leg of the new line is scheduled to open in 2013.
Metro is faced with the challenge of explaining the changes to thousands of riders to ensure they get where they need to go. The survey explores what the most-effective means of communicating such changes might be, including whether using the Web, text or e-mail alerts, signs on platforms and in trains, or even automated phone calls are the most effective methods.
One idea that the survey raises is the possibility of additional information kiosks in stations. It is unclear when the changes would take place, but officials have said it would be next summer.
The survey is available at www.dcmetrosurvey.com.
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