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Metro conducting rider survey

Metro is conducting a passenger survey in what appears to be a prelude to previously announced changes to service on the Blue and Orange lines.

The survey asks standard information about age and Metro use, but then asks if respondents are familiar with a plan to ease congestion at Rosslyn Station next year.

The change would involve shifting three Blue Line trains originating from Franconia-Springfield during each peak travel hour and redirecting them over the Yellow Line bridge to Greenbelt.Three trains would be added each peak travel hour between West Falls Church and Largo Town Center to relieve crowding on the Orange Line.

Metro has said the move would increase its capacity for service between the District and Virginia and help the transit authority prepare for the opening of the new rail extension to Dulles International Airport. The first leg of the new line is scheduled to open in 2013.

Metro is faced with the challenge of explaining the changes to thousands of riders to ensure they get where they need to go. The survey explores what the most-effective means of communicating such changes might be, including whether using the Web, text or e-mail alerts, signs on platforms and in trains, or even automated phone calls are the most effective methods.

One idea that the survey raises is the possibility of additional information kiosks in stations. It is unclear when the changes would take place, but officials have said it would be next summer.

The survey is available at www.dcmetrosurvey.com.

From the Post's archives:

Map: Splitting the Blue Line

Plan to change Blue and Orange routes seen as bad color scheme

What's in store if some Blue Line trains are diverted

Metro unveils plan to ease Rosslyn congestion

By Michael Bolden  | October 7, 2010; 6:23 PM ET
Categories:  Metro  
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Comments

Fess-up, Gene Weingarten! This article bears the work of your humor! "Metro Conducting Rider Survey" -- it's hysterical! Spend $50,000 on the survey (low estimate?) and then ignore the results while smackin' up them cars.

Posted by: williamhuxtan | October 7, 2010 9:13 PM | Report abuse

Keep the minorities in D.C. and P.G. county. Whites pay too much for the crimes of blacks and illegals.

Posted by: rollmonte | October 8, 2010 8:23 AM | Report abuse

What a surprise, they're not taking anymore surveys.

Posted by: tink712 | October 8, 2010 9:05 AM | Report abuse

Posted by: rollmonte
Keep the minorities in D.C. and P.G. county. Whites pay too much for the crimes of blacks and illegals.
____________________________________________

How about we keep the racists and bigots off the comment boards.

Posted by: HistoricalSociologist | October 8, 2010 9:43 AM | Report abuse

I'm going to have to go with, "it sucks." Now what were the questions on the survey?

Posted by: futbolclif | October 8, 2010 10:00 AM | Report abuse

At 35 yrs. old, Metro has become an aging system, but apparently no one in adminstration at Metro thought to contact administrators at other, older systems to learn from their experiences. The DC Metro system is patterned after the Montreal system. I rode that system (on vacation) 4 years ago and foundit to be clean and efficient...not perfect, but generally a pleasant experience. Do other systems in the U.S. and Canada have similar or worse problems?

Posted by: DecafDrinker | October 8, 2010 10:05 AM | Report abuse

Ok, so add Blue line trains to the Green line and route them to Greenbelt during rush hour? Right. What we'll end up with are more slowdowns on the Green line, putting it on a par with the already-slow Red line. Yeah, that makes sense - shift the congestion from one station/line to another. What moron over at Metro dreamed that one up?

Posted by: dstreet208 | October 8, 2010 11:30 AM | Report abuse

"Metro is conducting a passenger survey in what appears to be a prelude to previously announced changes to service on the Blue and Orange lines."

Classic Metro... conduct a survey AFTER you've decided to do something. How about asking us BEFORE you do it?

Wait... I apologize, that would actually make sense which is beyond Metro's feeble collective brainpower can muster.

Posted by: mika_england | October 8, 2010 11:31 AM | Report abuse

"Metro is conducting a passenger survey in what appears to be a prelude to previously announced changes to service on the Blue and Orange lines."

Classic Metro... conduct a survey AFTER you've decided to do something. How about asking us BEFORE you do it?

Wait... I apologize, that would actually make sense which is well beyond what Metro's feeble collective brainpower can muster and my wife made me promise that I'd stop pointing out how mentally deficient Metro management are...

Posted by: mika_england | October 8, 2010 11:32 AM | Report abuse

I have ridden metro since I moved here 13 years ago and have always been a big fan of it, but I have finally given up on it. It is crumbling before our eyes, and I feel now that it is neither safe nor reliable. It's a real shame, but I just can't take the endless delays, the ensuing crowds and the nagging thought in my mind that another horrific crash could happen at any time.

A couple of weeks ago, I bought a scooter, and that's my main way of getting to and from work now. Yes it cost money, and no, I don't ride it in the rain. But on a good day, my door-to-door commute is 15 minutes, whereas the amount of time that my metro commute took came to be a huge question mark.

Posted by: angelabrad | October 8, 2010 1:50 PM | Report abuse

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