Network News

X My Profile
View More Activity
Transportation Home  |  Discussions  |  Traffic  |  Columns  |  Q&A     |      Twitter |    Facebook   |  phone Alerts
Posted at 12:18 PM ET, 02/28/2011

DOT fines American over flight vouchers

By Associated Press and Staff Reports

[This post has been updated]

DALLAS -- The government fined American Airlines for failing to tell passengers it costs up to $30 to redeem vouchers they get for giving up seats on oversold flights.

The Transportation Department said Monday it levied a $90,000 civil penalty against American.

It's the first time the government has fined an airline for failing to disclose fees to use the vouchers.

"When passengers volunteer to give up their seat on an oversold flight, they are entitled to be fully compensated - not to find out later that they're getting $30 less," U.S. Transportation Secretary Ray LaHood said in a statement. "Passengers deserve to be treated fairly when they fly, and especially when they've volunteered to give up their seat because the airline overbooked their flight."

Airlines are allowed to oversell flights on the theory that some passengers won't show up. When there are too many ticketed passengers, airlines must ask for volunteers to give up their seats before bumping people who don't want to get off the plane. Airlines must compensate bumped passengers.

According to DOT. American stopped requiring the fees for tickets purchased by phone
using the vouchers but required travelers to pay the fees at airport counters until last year. Passengers are unable to use the vouchers online, DOT said.

Have you been charged fees for redeeming flight vouches? Post a comment below.

By Associated Press and Staff Reports  | February 28, 2011; 12:18 PM ET
Categories:  Airlines, Aviation  
Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   StumbleUpon   Technorati   Google Buzz   Previous: 14th Street NW reopens
Next: Transit group seeks MARC changes


Associated Press, why is "failing to tell" objectionable but the fees are not? Shouldn't the fees themselves be illegal?

Posted by: getjiggly1 | February 28, 2011 12:24 PM | Report abuse

Agree with getjiggly on this one.

Posted by: DOEJN | February 28, 2011 5:47 PM | Report abuse

Post a Comment

We encourage users to analyze, comment on and even challenge's articles, blogs, reviews and multimedia features.

User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site. Please review the full rules governing commentaries and discussions.

characters remaining

RSS Feed
Subscribe to The Post

© 2011 The Washington Post Company