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Posted at 7:50 PM ET, 02/ 8/2011

NFL adds second option for fans denied seats at Super Bowl XLV

By Cindy Boren

The NFL has added a second option for the 400 ticketholders who were unable to be seated for Super Bowl XLV on Sunday at Cowboys Stadium.

The league earlier offered the 400, who watched the game in the stadium on monitors because of what the NFL said were installation failures with their seats, a trip to next year's Super Bowl and three times the value of their ticket ($2,400). Now, fans will be able to choose instead a future Super Bowl.

"We are ultimately responsible for the fan experience and we want it to be the best it can possibly be," Commissioner Roger Goodell said in a statement released by th NFL. The statement added there will be a review of the all seating and stadium entrance issues. A number of entrances were closed because of snow and ice that fell from the roof and injured workers Friday.

According to the statement, these are fans' options:

1. One free ticket to next year's Super Bowl game plus a cash payment of $2,400 (three times the face value of the Super Bowl XLV game ticket held by the individual). The ticket to next year's Super Bowl game is transferable.
2. One free ticket to a future Super Bowl game of the fan's choice, including next year's if so desired, plus round-trip airfare and hotel accommodations provided by the NFL. This offer will be personalized in the ticketholder's name and is not transferable.

Fans can contact the NFL at The league, according to the release, promises that a "personal call from a senior NFL staff member will follow to answer questions and provide information on how the fan's choice will be confirmed and fulfilled."

By Cindy Boren  | February 8, 2011; 7:50 PM ET
Categories:  Super Bowl XLV  
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I can't join in with all of the people railing against the NFL over this. Absent a wayback machine, those are pretty decent options.

Posted by: freakzilla | February 9, 2011 11:18 AM | Report abuse

I fail to see that the NFL has any liability beyond the face value of the tickets. Freakzilla is right, the NFL is being very generous. End of story.

Posted by: Nemo24601 | February 9, 2011 1:51 PM | Report abuse

Actually the NFL is offering what they would be liable for consumer fraud...damages equal to 3 times the loss, the ticket holders also have the additional costs for travel and if you look at the bigger picture they are essentially offering what they'd be on the hook for....if they were smart they'd offer a sweeter compensation to disipate the PR nightmare.

Posted by: stoner2001 | February 9, 2011 5:21 PM | Report abuse

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