Roger Goodell apologizes to fans for Super Bowl ticket snafu
Updated at 10:42 a.m.
NFL Commissioner Roger Goodell said preliminary reports indicate that Super Bowl XLV will be the most-watched show in television history, but the bigger issue today concerned fans who purchased tickets and traveled to Texas, only to have no seats at Cowboys Stadium.
About 1,200 temporary seats, set up in an open area at the stadium, were unavailable because of safety concerns. Seats for 850 fans were found; 400 were given an amount three times the tickets' face value and seated in an area with TV monitors. Cowboys owner Jerry Jones took heat for the problem, white-hot "am I at a Redskins-Cowboys game at FedEx?" heat.
"Any time you're putting on an event of this magnitude, you have your challenges," Goodell said this morning in a press conference. "We've had them this week. We had an issue yesterday with several seats for our fans. It's something that we have been taking very seriously, working at it. We apologize to those fans that were impacted by this.
"We are going to work with them and we are going to do better in the future. We will certainly do a thorough review and get to the bottom of why it all occurred, but we take full responsibility for that as putting on this game.
"But the one thing we will never do is compromise safety, the safety of our fans, safety of our players, anybody involved with our event. I want to thank, in the context of that, the Arlington Fire Department and the Arlington Police Department. They and other officials here in this area have done an outstanding job and we are grateful to them for their hard work as we addressed many of the challenges we faced this week."
Brian McCarthy added, via Twitter:
The 400 fans w/out seats last nite went on field postgame, received free merchandise, food, beverage, $2,400, free SB46 tix
| February 7, 2011; 9:48 AM ET
Categories: Roger Goodell, Super Bowl XLV
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