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Posted at 9:48 AM ET, 02/ 7/2011

Roger Goodell apologizes to fans for Super Bowl ticket snafu

By Cindy Boren

Updated at 10:42 a.m.

NFL Commissioner Roger Goodell said preliminary reports indicate that Super Bowl XLV will be the most-watched show in television history, but the bigger issue today concerned fans who purchased tickets and traveled to Texas, only to have no seats at Cowboys Stadium.

About 1,200 temporary seats, set up in an open area at the stadium, were unavailable because of safety concerns. Seats for 850 fans were found; 400 were given an amount three times the tickets' face value and seated in an area with TV monitors. Cowboys owner Jerry Jones took heat for the problem, white-hot "am I at a Redskins-Cowboys game at FedEx?" heat.

"Any time you're putting on an event of this magnitude, you have your challenges," Goodell said this morning in a press conference. "We've had them this week. We had an issue yesterday with several seats for our fans. It's something that we have been taking very seriously, working at it. We apologize to those fans that were impacted by this.

"We are going to work with them and we are going to do better in the future. We will certainly do a thorough review and get to the bottom of why it all occurred, but we take full responsibility for that as putting on this game.

"But the one thing we will never do is compromise safety, the safety of our fans, safety of our players, anybody involved with our event. I want to thank, in the context of that, the Arlington Fire Department and the Arlington Police Department. They and other officials here in this area have done an outstanding job and we are grateful to them for their hard work as we addressed many of the challenges we faced this week."

Brian McCarthy added, via Twitter:

The 400 fans w/out seats last nite went on field postgame, received free merchandise, food, beverage, $2,400, free SB46 tixless than a minute ago via ƜberTwitter

By Cindy Boren  | February 7, 2011; 9:48 AM ET
Categories:  Roger Goodell, Super Bowl XLV  
Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   StumbleUpon   Technorati   Google Buzz   Previous: Mike McCarthy, Aaron Rodgers on rings and sleeping with Lombardi Trophy
Next: Super Bowl XLV was most-watched show in TV history


Over-sell tickets ... sounds like a money-grubbing tactic that Dan Snyder would try to pull off. All take and no give.

Posted by: blackforestcherry | February 7, 2011 10:56 AM | Report abuse

crooked nfl---selling seats that aren't real, then using corporate spinmasters to say how great everything was!!! fans get hosed, billionaires stay rich!

Posted by: BeachDrifter | February 7, 2011 11:48 AM | Report abuse

Outrageous! This is typical of the growing arrogance of the NFL. They have lost sight of the fact that they exist because of the fans - not the other way around. Did they just find out that the Super Bowl was going to be at the Jones Taj Mahal last week? Why weren't these seats installed and inspected weeks ago? So, they are giving these fans 3 times the face value of the ticket (some probably paid 5 times face value for it)and tickets to next year's Super Bowl. What if their team is not in the Super Bowl next year? The NFL should give them 3 times face value, pay for their total costs for their trip this year AND give them Super Bowl tickets for life.

Posted by: willypops | February 7, 2011 12:51 PM | Report abuse

Maybe they'll suspend him for the first four games next year for that and 6 more for hiring CA to do the National Anthem.

Posted by: mitlen | February 7, 2011 1:16 PM | Report abuse

This is fraud if they sold tickets with knowledge that the seats were not available.

Posted by: jbspear | February 7, 2011 1:43 PM | Report abuse

I think the NFL reacted well once the problem occurred, and the compensation seems adequate If their team does not make it next year, sell the tickets and put the money in a savings account until they do make it.

Posted by: Nemo24601 | February 7, 2011 2:06 PM | Report abuse

Redskins front office has to be involved in this money grubbing deal some how. Why didn't they wait until they were installed and approved to sell the tickets, they sure as Hell could have sold the tickets in Texas istead of dragging people across the country. I know we don't understand how complex it is to put something like this on, we are just the dumb asses who line your pockets. They will run their mouth about how sorry they are, but it means nothing to any of them.

Posted by: goslin57 | February 7, 2011 3:05 PM | Report abuse

ALL tickets were OVERPRICED to begin with....typical NFL treatment!!

Posted by: herbertfoley7 | February 7, 2011 11:05 PM | Report abuse

ALL tickets were OVERPRICED to begin with....typical NFL treatment!!

Posted by: herbertfoley7 | February 7, 2011 11:07 PM | Report abuse

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