When An Install Stalls

My friend Randy was thrilled when Sprint released a new ExpressCard for its Mobile Broadband service--finally, he could use that fast connection with his MacBook Pro laptop.

After successfully coaxing a Sprint rep into giving him the new-customer discount (why do wireless carriers try to jerk around their best customers like this when retaining an existing customer will cost them less than recruiting a new one?), he figured he was all set. But getting the card to work in the laptop turned into a multiple-day ordeal.

First Randy found that a software update from Apple that supposedly supported his card did nothing.

Sprint's driver software, by contrast, did get the Mac laptop to recognize and power up the card--but it still wouldn't connect. The explanation was hidden in a "Quick Start Guide" document from Sprint:

Before using the device in your Apple computer, you must do the following on a Windows-based PC (described in this document):

* If you've received the device from Sprint activated and locked: unlock the device

* If your device has not been activated: activate it

That's right: To use our product with a Mac, you first need a Windows PC!

Randy sells Dell laptops on eBay, so he could have used one of those computers to activate the card. But he already had a copy of Windows running on the MacBook Pro, using the Parallels Desktop program--so surely, he thought, that would suffice.

But no, that would itself be too simple. He had to install the latest beta-test release of Parallels to get the card to activate--after which the card's software then reported that it would take about four hours to be ready for use. (Fortunately, it only needed about 20 minutes.)

The sad thing is, I know there are even uglier driver-install experiences out there. How about sharing yours in the comments?

By Rob Pegoraro  |  February 24, 2007; 10:12 AM ET
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Comments

Heard of the Itunes install troubles?
I never heard until it happened to me. One day Itunes didn't work anymore, I removed and tried to re-install.
It's now been 3 weeks, of registry cleanups, both with Microsoft and Apple utilities, forum consultations, registry backup reloads from before the problem.
Still no Itunes. This thing is posessed!, no matter what I remove it still says there's an older version that should be removed. I've praxctically nuked the registry, killing anything remotely resembling an itunes, ipod, or quicktime entry.
My ipod collection is getting stale, and I'm afraid I'll have to re install the whole Windows XP Pro enchilada just to fix this!.

Posted by: superfreak77@hotmail.com | February 26, 2007 11:33 AM | Report abuse

Had the same problem with Avira anti virus .It crashed and is now embeded somewhere in my hard drive .As the last writer said even a nuclear device will no uninstall it .

Posted by: aolancaster@xtra.co.nz | February 26, 2007 2:16 PM | Report abuse

Regretfully, I don't have an install problem, but you did write "After successfully coaxing a Sprint rep into giving him the new-customer discount (why do wireless carriers try to jerk around their best customers like this when retaining an existing customer will cost them less than recruiting a new one?)".

I was a SPRINT customer for six years, when it came time for me to get a new phone number I was told that I would have to subscribe to a new two year plan!!!! We dropped Sprint. To add insult to injury, a couple years later we received notice that Sprint would pay each subscriber $15.00 as part of a class action settlement for overcharging its customers. The catch, Sprint would only give credit towards a future bill - totally useless since we were no longer Sprint customers.

Posted by: Steve R. | February 26, 2007 5:47 PM | Report abuse

Jerking customers around probably is less a Sprint policy than a function of the phone reps' pay being dependent on how well they upsell.

Posted by: Wauwatosa, WI | February 26, 2007 11:39 PM | Report abuse

For Avira:
----------
Login as an admin user, do the uninstall, reboot and then after logging on again as an admin user:

Start -> Run: regedit

Edit -> Find
Search for "Avira" (without the quotes)
Make sure that Keys, Values, and Data are all checked. Delete all entries that you find with extreme prejudice except for the LEGACY and other ones you cannot delete. You will have to tap the F3 key after each successful Find and Delete. Close all the opened items until you have nothing but My Computer. Close Regedit and reboot. Now skip to "For Both" and after doing that if you still having problems you may want to do another search in regedit for "AntiVir" (again without quotes). But this time be very careful NOT to delete everything. In fact I do NOT advise you to do this. You will find hundreds of items that have nothing to with Avira. Delete only those items that are associated with Avira. There should be very few or NONE. In short the search for Avira in the registry should be enough.

For ITunes:
===========
Be sure you do the same thing here. Uninstall both ITunes & QuickTime, and reboot your system. Then start the Registry and search for both ITunes and QuickTime. Again, just like I told the Avira person, delete ALL of these you can. Again, you can NOT delete LEGACY items. You should also delete only Apple's, not Nero's or somebody else's. Reboot and go to "For Both"

For Both:
=========
Uninstalls are frequently messy and leave files behind. Using either the Windows Explorer or My Computer Folder / File browser, search in the %ProgramFiles% folder (usually C:\Program Files). For ITunes you will need to delete and empty the Trash for the "iTunes" and "QuickTime" folders. For Avira, I don't know the actual folder but I think it is just Avira.

Now go to the Common Files subfolder to make sure there are none there (there shouldn't be). But if there are, delete them.

Finally, go to the %AllUsersProfile%\Start Menu\Programs\Startup\ folder (usually C:\Documents and Settings\All Users\Start Menu\Programs\Startup) and if you find anything associated with your programs, DELETE them, and empty the Trash. Then reboot. Your programs are now gone.

Posted by: hhhobbit | February 27, 2007 11:26 AM | Report abuse

Installing a sound blaster card on a P2 that had been "upgraded" from win 95 to win98.

It worked...sort of. You could play a cd, that would work. It could record from the aux input. But try playing a WAV and all you heard was a loud screeching sound.

I swore up and down it was the card. I went through the arduous RMA process and finally got the customer service rep to agree. They sent me a new one.

And the new one didn't work. At this point I figured it had to be the software, not the hardware.

A re-format of the hard drive and clean install of Win98se fixed it.

Posted by: two tone | February 27, 2007 11:47 AM | Report abuse

Problems installing a driver, you asked. Well how about this for fun and games, I decided to change my all-in-one printer, both the old and new printer connect via a USB port and when I connected the new printer and turned the power on Windows told me I had connected a generic usb hub and then when I tried to install the printer's driver from a cd I just kept getting a message telling me to check that the printer was connected. After several days of searching around the web for a solution I discovered I was experiencing a unique problem. I should point out at this stage that connecting the printer to another computer showed that the fault wasn't with the printer. To resolve the problem I went to printer manufacturer's website and downloaded the printer driver, I then allowed Window's to install a generic usb hub driver after which it spotted the printer and I then pointed it to the driver I downloaded and got it to install that. I then reinserted the cd and when it ran I told it to repair the install and it has been working fine ever since.

Posted by: welshlion | February 27, 2007 4:55 PM | Report abuse

Try installing and running a Verizon EVDO card in Linux! It can be done but you will type your fingers to the bone using the command line.

Posted by: kettke | February 27, 2007 8:18 PM | Report abuse

I just bought Easy Media Creator 9 Suite Before installing it, I removed Nero so that it would not conflict,but my computer hangs every time. After half an hour of waiting for the Installer to load, I get this message "MRating M F C Application has encounted a problem !!
Any ideas ?

Posted by: John Vincent | March 12, 2007 2:24 PM | Report abuse

I just bought Easy Media Creator 9 Suite Before installing it, I removed Nero so that it would not conflict,but my computer hangs every time. After half an hour of waiting for the Installer to load, I get this message "MRating M F C Application has encounted a problem !!
Any ideas ?

Posted by: John Vincent | March 12, 2007 2:24 PM | Report abuse

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