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Following Up: a PayPal Payoff, an Evite Error

In any line of work, you have to hold companies to their pledges of future improvements. But it may be more important to do so in the field of technology, where people habitually claim that the next version of a program, an online service or a Web site will cure everything that's wrong with today's release. Today I'm going to see how two companies--PayPal and Evite--have done in living up to their own billing.

At the end of November, I wrote about some of the incentives being thrown around by funds-transfer sites like PayPal, Google Checkout and Bill Me Later in their effort to win some market share from plain old credit cards.

The lure put out by eBay-owned PayPal was particularly appealing--a 20 percent rebate on purchases at certain sites--and in a blog post, I noted that I'd taken advantage of it and hoped to get the rebate in my account soon.

PayPal's fine print said the money might not show up until the end of January, but the site surprised me by depositing the rebate on Dec. 10, less than two weeks after my two purchases. That is how rebates ought to work: paperless, painless and prompt.

If you took PayPal up on its offer as well, did you see the same results? Let me know in the comments.

And then there's Evite which last week finally launched a mobile-phone edition of its site. The lack of that seemingly mandatory feature has been one of the more perplexing shortfalls of this increasingly unimpressive site, and I said as much back in August.

So am I happy now? No. Because I have not been able to log into my Evite account on the new mobile site. Every time I bring up and enter my e-mail address and password, I've been told that "This login info is invalid." My choice of browser makes zero difference: I've tried this on a Palm Centro, a T-Mobile Shadow and even three desktop browsers (Firefox, Internet Explorer 7 and Safari), and every time I've been shut out.

Perhaps the mobile Evite site has some serious issues in its login mechanism, or maybe the company has blackballed me personally. Either way, I have to rely on you all to tell me if the new version is any good. What do you think?

By Rob Pegoraro  |  December 18, 2007; 10:20 AM ET
Categories:  Gripes , Pleasant surprises , The business we have chosen  
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I have used PayPal (eBay as well) since 2000. PayPal has never made an error in my financial dealings, as a seller and buyer, in that entire period. I could be critical I suppose of the fees they charge, however I gladly pay a bit more for the secure transactions they process. Their reliability is equal to that of the bank. They have only once taken more than 48 hours to move funds from my account to the bank. That is worth a lot to me.

Posted by: RetCombatVet | December 18, 2007 2:22 PM | Report abuse

The Fast Pages

Please see this unbeliveable mobile website: It is my favorite mobile site. Completely free, no logging on, no ads, no downloading and endless and fast vital information. You judge. Thanks, Chris

Posted by: Chris Miller | December 18, 2007 3:02 PM | Report abuse

I'm a PayPal fan's a place where I can stash some rainy day money and get a little return on it without the missus knowin'.

Posted by: 23112 | December 18, 2007 3:17 PM | Report abuse

Use to save on your online purchases! Fast, simple, secure! Paypal quick pay option available, no registration needed ever to get your cash back! Just simple!

Posted by: DotRebates | January 6, 2008 3:37 PM | Report abuse

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