Following Up: a PayPal Payoff, an Evite Error
In any line of work, you have to hold companies to their pledges of future improvements. But it may be more important to do so in the field of technology, where people habitually claim that the next version of a program, an online service or a Web site will cure everything that's wrong with today's release. Today I'm going to see how two companies--PayPal and Evite--have done in living up to their own billing.
At the end of November, I wrote about some of the incentives being thrown around by funds-transfer sites like PayPal, Google Checkout and Bill Me Later in their effort to win some market share from plain old credit cards.
The lure put out by eBay-owned PayPal was particularly appealing--a 20 percent rebate on purchases at certain sites--and in a blog post, I noted that I'd taken advantage of it and hoped to get the rebate in my account soon.
PayPal's fine print said the money might not show up until the end of January, but the site surprised me by depositing the rebate on Dec. 10, less than two weeks after my two purchases. That is how rebates ought to work: paperless, painless and prompt.
If you took PayPal up on its offer as well, did you see the same results? Let me know in the comments.
And then there's Evite which last week finally launched a mobile-phone edition of its site. The lack of that seemingly mandatory feature has been one of the more perplexing shortfalls of this increasingly unimpressive site, and I said as much back in August.
So am I happy now? No. Because I have not been able to log into my Evite account on the new mobile site. Every time I bring up m.evite.com and enter my e-mail address and password, I've been told that "This login info is invalid." My choice of browser makes zero difference: I've tried this on a Palm Centro, a T-Mobile Shadow and even three desktop browsers (Firefox, Internet Explorer 7 and Safari), and every time I've been shut out.
Perhaps the mobile Evite site has some serious issues in its login mechanism, or maybe the company has blackballed me personally. Either way, I have to rely on you all to tell me if the new version is any good. What do you think?
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