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Posted at 1:19 PM ET, 01/14/2011

Bank of America site suffers outage (updated with BofA response)

By Rob Pegoraro

Bank of America's Web site and online-banking services went down this morning and remain inaccessible for some users.

bofa_logo.png

Twitter updates with the "#bofa" hashtag suggest this outage began before 8 this morning. The site wouldn't load about noon; more recently, it's been appearing exceedingly slowly, as if it were on the wrong end of a dial-up modem.

The Charlotte-based bank acknowledged the problem through its "BofA_Help" Twitter account, which has been serving up variations of the following for most of today:

We are aware of the issue and are working to resolve it as fast as possible. Please accept our apologies.

(I left voicemail messages with BofA's regional PR rep at around 12:30 and will update the post if she calls back.)

Bank of America experienced a similar outage in January of 2010, not long after it paid off a $45 billion government bailout. Conspiracy-minded readers may wish to note that in December of last year, BofA announced that it would no longer process money transfers to WikiLeaks -- which many people expect will soon publish some of the bank's internal documents. Similar cutoffs of Wikileaks by Visa and MasterCard earlier that month resulted in brief but successful denial-of-service attacks against those firms' sites.

Are you a BofA customer? How much trouble have you had using the bank's online services? And what's your guess about what's happened to its site?

2:32 p.m. Bank of America spokeswoman Tara Burke called back to say the site's problems only affected "a very small population of customers," while "the majority of customers can bank online" and that no customer information was compromised. How did the outage happen? "It's not the result of malware, it's not Wikileaks," she said. "We made a routine systems change last night and... unfortunately, we had an issue."

By Rob Pegoraro  | January 14, 2011; 1:19 PM ET
Categories:  Finances, The Web  
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Comments

I found a temp way around being able to log into the website. It appears to be the South Area server that is affected. If you change the state your account is located to a different one, it should let you log in, if not try another Texas seemed to work.... (at the time of this posting) hope this helps for the people that need to pay their mortgages today!!

Posted by: ryeman | January 14, 2011 1:40 PM | Report abuse

The BofA site went dark because its Web server processors were redirected to processing mortgage foreclosures.

Posted by: 54Stratocaster | January 14, 2011 2:03 PM | Report abuse

Posted by: ryeman | January 14, 2011 2:37 PM | Report abuse

Texas is not working as of 12:45 Arizona time and has not been since early this morning. I attempted to log in and noticed that the site said online banking was temporarily unavailable to Arizona users and changed the setting to Texas where the account was actually opened. It is currently not working.

Posted by: kayleec | January 14, 2011 2:43 PM | Report abuse

No service in SW Florida since early this morning.....it's now 3PM EST. I guess we're just; "a very small population of customers,"

Posted by: Gym1 | January 14, 2011 2:50 PM | Report abuse

B of A getting a little SMACKDOWN!

Posted by: gce1356 | January 14, 2011 2:59 PM | Report abuse

It's 3:40 PM and it's still not working.

Posted by: leslie4101 | January 14, 2011 3:40 PM | Report abuse

If you're with BoA you should leave BoA

Posted by: Slipjac | January 14, 2011 4:04 PM | Report abuse

Face it Bank of America should be subject to and FBI investigation and Grand Jury probe now over the home loan scandal.

The bank should be closed down and executives sent to prison!

Posted by: rheckler2002 | January 14, 2011 10:30 PM | Report abuse

Move Your Money - To local institutions and do your community a large favor.

A database to assist those wishing to move their money out of big banks that took taxpayer money and used it to pay themselves large bonuses:

http://moveyourmoneyproject.org/

http://www.huffingtonpost.com/arianna-huffington/move-your-money-a-new-yea_b_406022.html

http://www.democracynow.org/2010/1/4/move_your_money_project_urges_people

Posted by: rheckler2002 | January 14, 2011 10:49 PM | Report abuse

Whether their website is up or down isn't really the issue; customer service at the Bank of America just plain sucks.

Posted by: HughBriss | January 14, 2011 11:31 PM | Report abuse

There are a lot of reasons why websites crash. Of course, only BofA knows why (maybe) their system crashed.

But more often than not, especially for small and medium sized businesses, websites crash because an unusually high volume of traffic has crippled one or more of their servers and then clogged up the rest of the system, preventing messages from getting to other servers.

There is a simple way to prevent those types of website crashes.
Install a Server Load Balancer in front of your system. Think of it as a traffic cop standing at the intersection of User Street and Your System Road. A Server Load Balancer will monitor the traffic and efficiency on all of your
servers, and redirect traffic to other servers in the event that there is a problem with one or more of them.

Most Small and Medium Size E-Commerce Businesses with 2 or more servers don't use a Server Load Balancer.
And they ALWAYS eventually wind up on someone's Twitter Complaint list.

Learn more here:
http://www.ecommerce-guide.com/article.php/3911331
and here:
http://it.tmcnet.com/topics/it/articles/118934-kemp-makes-server-load-balancing-application-delivery-controllers.htm

Posted by: Serverluv561 | January 16, 2011 10:50 PM | Report abuse

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