Bank of America site suffers outage (updated with BofA response)
Bank of America's Web site and online-banking services went down this morning and remain inaccessible for some users.
Twitter updates with the "#bofa" hashtag suggest this outage began before 8 this morning. The site wouldn't load about noon; more recently, it's been appearing exceedingly slowly, as if it were on the wrong end of a dial-up modem.
The Charlotte-based bank acknowledged the problem through its "BofA_Help" Twitter account, which has been serving up variations of the following for most of today:
We are aware of the issue and are working to resolve it as fast as possible. Please accept our apologies.
(I left voicemail messages with BofA's regional PR rep at around 12:30 and will update the post if she calls back.)
Bank of America experienced a similar outage in January of 2010, not long after it paid off a $45 billion government bailout. Conspiracy-minded readers may wish to note that in December of last year, BofA announced that it would no longer process money transfers to WikiLeaks -- which many people expect will soon publish some of the bank's internal documents. Similar cutoffs of Wikileaks by Visa and MasterCard earlier that month resulted in brief but successful denial-of-service attacks against those firms' sites.
Are you a BofA customer? How much trouble have you had using the bank's online services? And what's your guess about what's happened to its site?
2:32 p.m. Bank of America spokeswoman Tara Burke called back to say the site's problems only affected "a very small population of customers," while "the majority of customers can bank online" and that no customer information was compromised. How did the outage happen? "It's not the result of malware, it's not Wikileaks," she said. "We made a routine systems change last night and... unfortunately, we had an issue."
| January 14, 2011; 1:19 PM ET
Categories: Finances, The Web
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