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Posted at 3:17 PM ET, 03/ 1/2011

Bank of America Web site down; bank denies attack

By Hayley Tsukayama


Bank of America is experiencing service issues with its online banking system. Bank customers had reported that the bank's Web site was slow or not working at all Monday, with reports that the site was completely down Tuesday. Although the bank restored service for a brief time Tuesday, the site was down again in the afternoon.

A spokeswoman for the bank told the Wall Street Journal that the site was slow because of routine upgrades made over the weekend, and not because of an attack of any kind.

However, Anonymous, the hacktivist group associated with support of Wikileaks, has been threatening the bank with an attack similar to ones it executed on PayPal and, most recently, HBGary.

HBGary CEO Aaron Barr, who claimed to have identified several members of the group, recently stepped down from his position in response to the attacks.

Anonymous has not taken credit for the attack, though it did send out this tweet:

Bank of America web site goes down, has lingering problems: | We love problems that solve themselves. #AnonymousTue Mar 01 17:42:40 via Twitterfall

By Hayley Tsukayama  | March 1, 2011; 3:17 PM ET
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BofA would not confirm an attack if there was one. There has been lots of hacker chatter about the down of BofA today.

Posted by: kcstymie | March 1, 2011 3:48 PM | Report abuse

There are problems with the Capital One website today as well.

Posted by: DeniseABrown | March 1, 2011 3:56 PM | Report abuse

As of 4:20 PM today, on line banking is unavailable to Maryland customers. Glad I now have my money in a reputable bank.

Posted by: mbrumble | March 1, 2011 4:22 PM | Report abuse

It's obvious that BOA has a problem with the online banking which is regional rather than worldwide. Even if you're with them over 12 years never missing a payment on your cc they will drop your credit line and finaly cancel cc acount for the sake of safety. BOA is not a reputable bank anymore.

Posted by: vtrust | March 1, 2011 5:51 PM | Report abuse

It seems to me that the problem for Bank of America, just like it is for other corporations and for that matter politicians, is the state of denial they seem compelled to display.

First simply denying the problems. Then attributing to a weekend upgrade when it seems clear that they are having problems and they are not due to an 'upgrade'.

Listen, I get the fact that they are having problems due to an external attack and that folks doing that do as much or more damage to regular people as they do to the corporation, but B of A is now doing self-inflicted damage by being less than honest. A less than honest image is probably NOT something that B of A should even think about projecting.

Posted by: Barry8 | March 1, 2011 6:31 PM | Report abuse

Still not available for VA customers, either.

Posted by: Juan-John1 | March 1, 2011 6:37 PM | Report abuse

Adding to the pattern of 'information control' -- the various state sites indicate that the problem is specific to that state. Clearly it is not state site specific.

It isn't clear to me that B of A has a clue regarding customer ability to find out the information on the site is a lot less than the actual story.

Posted by: Barry8 | March 1, 2011 6:50 PM | Report abuse

Just checked, the problem only affects individual states and DC -- that is, each of the 50 states and DC. So it is only a state problem -- right.

Posted by: Barry8 | March 1, 2011 7:04 PM | Report abuse

We are Anonymous.
We do not forgive.
We do not forget.
Expect Us.

Posted by: a1056088 | March 1, 2011 7:07 PM | Report abuse

Wow this makes a lot of sense dude.

Posted by: clermontpc | March 1, 2011 7:43 PM | Report abuse

Looks like B of A is back up.

Posted by: Barry8 | March 1, 2011 7:45 PM | Report abuse

My bet is some philanthropic computer hacker decided to give them a taste of their own medicine and clean out their money and records.

If you bank at the Skank, take your money and RUN! There is a national movement against this corporate tax dodger and villain of the housing collapse, so if you want to be sure YOUR MONEY will be SAFE, find a credit union or community bank and MOVE your money TOMORROW before it's too late! HURRY!

Posted by: punzelda | March 1, 2011 9:18 PM | Report abuse

"because of routine upgrades made over the weekend"? this is an unacceptable explanation. upgrades that are made to any online application that can negatively impact hundreds of thousands of customers are simply "never" released for routine upgrades. in any project cycle, they are typically caught during quality assurance testing and rejected before releasing to the public.

considering the circumstances, i would suspect as many have that b of a online banking had been hacked. not only hacked, but b of a is apparently having difficulty trying to kick out or control their network traffic resulting in extremely slow server response times that can eventually bring down their web servers to a halt.

if it were routing upgrades, escape strategies would have been performed that would have not affected a single user and would have been transparent. the explanation given is simply unacceptable and more likely dishonest.

Posted by: washinfo | March 1, 2011 9:27 PM | Report abuse

BOA is back up in VA

Posted by: mortified469 | March 1, 2011 10:05 PM | Report abuse

One of the largest organized crime syndiates in the US is B of A. The sooner they are brought to their knees the better. Bernie Madoof is correct. His scheme was known by many large banks for years but they were enjoying an income off his errant venture.

Posted by: npsilver | March 1, 2011 10:10 PM | Report abuse

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