New postal boss wants "profitable, nimble" service
The new boss at the U.S. Postal Service said his first hellos this week, telling the rank and file he wants to build a more profitable, nimble organization that tries to win more of the competitive package business.
In a letter sent to the service's more than 580,000 workers, Postmaster General Patrick R. Donahoe said the digital revolution is eroding the use of first-class mail and that USPS will need to adapt to a "smaller marketplace."
"We have to be more than an available, low-cost delivery resource; we have to win customers and find ways of complementing and adding value to the evolving nature of the way people communicate and conduct business," Donahoe wrote. (See the letter below.)
Donahoe's position as postmaster general puts him atop the world's largest mail delivery service and also makes him head of the nation's second-largest civilian workforce (behind only Wal-Mart), making him an important figure in many American households that rely on a postal paycheck.
He promised to present more detailed plans in the coming weeks, but said the future will focus on four key areas: 1.) Creating new offerings for small businesses; 2.) Improving the customer experience, whether it's at the post office or along a carrier route; 3.) Competing for more of the package business, "a major growth area which nicely complements the rise in e-commerce"; and 4.) Becoming a "leaner, faster and smarter organization" that realigns the workforce, reduces its environmental and real estate footprint and cuts costs. "We have done a tremendous job in this arena over the past several years, while maintaining record service levels," Donahoe said.
His last point is especially important as the Postal Service continues labor negotiations with one of its largest unions just as similar talks with another one collapsed as postal officials are seeking more flexibility to set work schedules and responsibilities.
Is Donahoe on the right path? Or would you do things differently?
Leave your thoughts in the comments section below
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POSTMASTER GENERAL PATRICK R. DONAHOE'S LETTER TO POSTAL WORKERS:
| December 8, 2010; 7:30 AM ET
Categories: Eye Opener
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