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More Information From Metro

Metro is going to launch an information program in a couple of weeks for those of us who actually want to know why the train got stopped and how long it's going to stand still.

The program that Lena Sun wrote about in Sunday's Post reminds me of those AM radio broadcasts that police or highway departments use to tell us why traffic is stopped on the highway and whether we can do anything to get out of it.

For Metro, it will be a phone call to the customer service line that gets us the information about the delay.

Now, I know what you're going to say -- or at least the first thing you're going to say. If train operators or station managers were sharing information, or if all the announcements were clear, we wouldn't need this. And it's true.

Another thing you'll point out is that if you want to make the call from a tunnel, you'll need a Verizon cell phone. That's another true fact. But it won't hurt to have a backup information source. Plus, there might be times when you want to check from home on whether there are any delays on your line. Then you can decide to drive.

We can talk more about this and the many other tranportation topics in the news during a Live Online at 1 p.m. today. You can submit questions and comments now by using this link.

By Robert Thomson  |  January 29, 2007; 5:30 AM ET
Categories:  Metro  
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