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The Commuter: Failure to Communicate

A string of Metro disruptions earlier this month has prompted complaints from many riders about the system's communication practices. This week's Commuter graphic takes a close look at the transit authority's plans to address riders' concerns.

By Mike McPhate  |  June 23, 2008; 3:18 PM ET
Categories:  Metro  
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Next: What Those Lost Fares Cost Metro


A bit off-topic but wow - that picture shows how much less platform we have these days given people's reaction to the bumpy tiles. The physical size of the trains hasn't changed, but that old adage of 'stand clear of the granite edge' is lost on the masses who now insist on standing back an additional foot because the new tiles somehow scare them away.

Given the increasing crowds at the stations, has anyone figured out how much station capacity is lost due to this? In a station like Gallery Place, walking the bumpy tiles is often the only way to make your way along the platform to/from the far entrance if there's any sort of crowd on the platform.

[Of course the bumpy tiles serve a valuable purpose - especially given the fiasco with that pilot system for alerting the visually impaired; it's just that they seem to be creating unfortunate side-effects]

Posted by: SWDC | June 23, 2008 5:05 PM | Report abuse

You should be thankful for the bumpy tiles, that's your way around the crowd if you're lucky.

Posted by: Anonymous | June 23, 2008 9:59 PM | Report abuse

As a daily Blue/Orange line rider my commute was moderately or seriously affected by every one of the Metro crises from earlier this month. One day I sat on a packed train which remained in a station (I think it was Federal Triangle, but couldn't see) for 15 minutes. The trainman did not once announce whay we were stopped for so long, nevermind apologizing. People keep shoving their way into the car, to the point where others trying to exit at L'Enfant Plaza were unable to leave the train. It was quite possibly the WORST Metro ride I've ever endured, towards the end of the worst 2-week period of the entire 25 years I've been a Metro passenger. Why does it continue to get worse and worse? It seemed as though things had finally begin to improve under the preivous management, until Mayor Fenty stole our "savior"...

Posted by: Knocking Wood | June 24, 2008 2:16 PM | Report abuse

Obama never managed the Metro system.

Posted by: Anonymous | June 25, 2008 8:39 PM | Report abuse

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