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Metro Accidentally Sending Out Old Advisories

5:30 p.m. Update: Any e-mail advisory you got from Metro after 3 p.m. today is about something that happened this year, the transit authority says. The earlier listserv problem with a blitz of e-mail notifications leading to press releases from 2003 has been fixed.

These are not the e-Alerts. We have other issues with those notifications about problems on the lines. Today's trouble was with the e-mails sent from "METRO: Press Release" with the subject heading beginning "Metro News."

12:35 Update: Metro says the malfunction in its e-mail notification system for news releases began at 10:45 a.m. Subscribers can expect as many as 300 e-mails sent from "METRO: Press Release" with the subject heading beginning with "Metro News," but linking to news from 2003.

It's a listserv software problem, Metro says, and its IT department is working to fix it.

Original Post:
I know many readers are signed up to receive statements send out by Metro's Media Relations department. Those of you who do have seen a wave of them go out this morning -- all from 2003.

They included announcements about temporary suspensions of SmarTrip card sales, weekend track work and bus detours. Ignore them all. It's old news.

The transit authority says its computers are sending out advisories via e-mail that link to the 2003 statements. It's working on the problem, but doesn't know what is causing it at the moment.

A screengrab of a subscribers inbox shows the stream of old releases A screengrab of a subscriber's inbox shows the stream of old advisories.

By Robert Thomson  |  July 22, 2009; 11:50 AM ET
Categories:  Advisories , Metro  
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Comments

What a joke...

Posted by: blah1233242 | July 22, 2009 12:59 PM | Report abuse

What listserv automatically sends its entire archive? Sounds like operator failure to me.

Posted by: cprferry | July 22, 2009 1:20 PM | Report abuse

... and metro specializes in that.

Posted by: blah1233242 | July 22, 2009 1:29 PM | Report abuse

Since this will likely set off every major ISP's or private company's "spam detection" system, expect most Metro alerts to be blocked in the near future. Not that they're usually timely or useful anyway.

Even Metro's email system derails...

Posted by: nocando | July 22, 2009 1:57 PM | Report abuse

HA HA HA HA HA HA!!! Really?

Posted by: Ellvee | July 22, 2009 2:52 PM | Report abuse

What the heck is in the water over at metro hq lately? They can't seem to get out of their own way doing even simple tasks.

Posted by: Axel2 | July 22, 2009 3:27 PM | Report abuse

Can we please get Catoe's resignation now?

Posted by: anarcho-liberal-tarian | July 22, 2009 3:35 PM | Report abuse

Maybe Metro's PR folks should change places with its operations people. Couldn't hurt...might help.

Posted by: jdschulz50 | July 22, 2009 8:04 PM | Report abuse

The comments to this entry are closed.

 
 
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