Metro Pledges Better Communication on Track Work
The Metro board and staff this morning reviewed the travel disruptions caused by the extensive track work over the Labor Day weekend and pledged to improve both internal and external communications before the next big round of work on the Columbus Day weekend.
Board member Jeffrey C. McKay of Fairfax said he had a personal experience over the weekend that led to concerns about communications. He noted shuttle bus service and late-night train service was not coordinated for the convenience of passengers. A station manager said he wasn't able to communicate with the bus operation because station managers aren't allowed to use their cell phones, which isn't true.
McKay also urged an improvement in external communications: Let riders know more about what their travel options are during a disruption.
Board member Catherine Hudgins, also of Fairfax, urged the staff to maek use of customer complaints from the Labor Day weekend to improve service during the Columbus Day weekend disruption.
Sara Wilson, an assistant general manager for Metro, said the transit authority had received fewer than 100 phone complaints during the weekend, "not a huge number compared to the number of people traveling."
Read more about the Columbus Day rehab project here.
September 10, 2009; 10:38 AM ET
Categories: Metro | Tags: Dr. Gridlock, Metrobus, Metrorail, delays
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