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Metro Fare Card Machines Malfunctioned This Morning

Metro's credit and debit machines malfunctioned at stations systemwide for nearly two hours this morning.

From about 6 to 8 a.m. Thursday, customers were not able to load money onto their SmarTrip cards or use credit and debit cards to buy new farecards, Metro spokesman Steven Taubenkibel said.

"We were experiencing intermittent problems," he said. "It's working now."

Officials are trying to figure out what caused the bug on the first day of the month.

The incident was first reported by WTOP.

By James Hohmann  |  October 1, 2009; 9:05 AM ET
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Putting aside that Metro acknowledged a malfunction this morning, it's worth noting that SmartBenefits downloads often freeze up or take substantial processing time on the first working day of the month due to the volume of simultaneous downloaders--especially during the morning rush.

Many of those disappointed in not being able to download this morning will be trying again this afternoon, so you might get more "routine" processing delays then. Not to mention incredibly long lines.

If you've got enough on your card to see you through until tomorrow, suggest waiting a day before downloading. Or it may be worth an extra walk to the machine to download before the PM rush.

Posted by: MelMoitzen | October 1, 2009 10:17 AM | Report abuse

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