Double charge for Metro parking
Has anyone using Metro parking lots and garages had an experience similar to this one?
Dear Dr. Gridlock:
I don't drive to a Metro train station very often but have had the following happen to me several times. While trying to exit the West Falls Church garage, I have had to swipe my SmarTrip card twice to get the gate to open. It beeped both times but opened only after the second swipe. (I had allowed the gate to come all the way back down before I swiped the card the first time.)
The first time this happened, I was suspicious and called the number on the back of my SmarTrip card. I discovered I was charged twice for that exit. I explained the issue to the operator, and said they needed to fix it. She said she would refund the extra charge, which she did.
This occurred about nine months ago and has reoccurred several times since then. The last time was just before the snowstorm. I started talking with other drivers and found that many of them had encountered the same problem but only some of them found out they had been overcharged and demanded refunds. At least one woman I talked to had this occur at a different station in Maryland.
Please let your readers know about this and how they can go about getting refunds. Do not have them file paperwork with the station manager, because the one time I tried this approach, they never submitted it. My receipt was worthless.
-- Roger Spurzem
He was smart to follow up by calling the number on the back of the SmarTrip card: 1-888-762-7874. A regular rider would notice pretty quickly if the card was bleeding $9 a day for parking rather than the usual $4.50, but an occasional rider might not catch it.
February 22, 2010; 4:00 PM ET
Categories: Metro | Tags: Dr. Gridlock, Metro parking, Metrorail
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