Metro board member discusses future
Metro board member Mort Downey during his first meeting after appointment in January. (Mark Gail/The Washington Post)
Mort Downey, a federal member of the board of directors for Metro, was online with David Alpert of the Greater Greater Washington blog earlier today discussing the challenges the system faces.
Among the highlights:
-- Downey said he frequently rides Metro, and "it is very clear that riders have a lot to be frustrated about. Turning around that customer attitude will be a high priority for management as we move into the term of the interim and permanent general managers."
" A real attention to service, conditions of the system and good performance will begin to turn them around," he said.
-- The transit agency has not begun the formal search for a permanent general manager (John B. Catoe Jr.'s last day is April 2, and the interim chief, Richard Sarles, starts work March 29), but board members are talking about the characteristics needed for a replacement. "The frustrating concern is that no-one, short perhaps of Wonder Woman, will have all the things we need -- personal leadership, executive skills, technical strength and a willingness to take on the tough issues (even to take a bit of abuse for proper decisions)," he said.
For the complete chat, visit the Greater Greater Washington blog.
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