A Lack of Courtesy
I had a buzz-killing exchange with a Metro supervisor Saturday.
I was giddy about going to a game for the first time in 11 days (gasp!). I knew there would be green line track work and planned my route to the game accordingly. I'd seen something in press releases and e-mails about free shuttles from various metro stops, so I bypassed the green line and rode to Union Station hoping to catch one to the game.
Evidently, the shuttles were for AFTER the game but I didn't know that at the time.
Outside Union Station a little before 6 p.m., I looked around and saw different lines of buses, none of which were obvious shuttles to the ballpark. I approached Supervisor Tim Driscoll, in his Metro uniform with a bright, neon reflective vest that screamed, 'QUESTIONS? ASK ME!' So I did. I asked where the free shuttle to the ballpark was and was joined by another fan, Melanie Wyne, asking the same question.
He answered us sternly and angrily like we were little kids who'd asked him 10 times already. 'There are NO. FREE. SHUTTLES. There's the N-22 and it's not free.' When Melanie insisted the free shuttles were mentioned on the WMATA website, he got attitude and snapped again, a couple times, 'There are no free shuttles!'
The funny thing is that on the way in I was feeling so expansive, so impressed that WMATA and the Nationals had gotten together to remedy the subway problems on a game night. Mr. Driscoll was so incredibly rude, it killed any good feelings I had going into the game.
Of course, the game itself didn't do much uplifting either. Though I'd like to, I guess I can't blame Mr. Driscoll for the Marlins' 7 runs in the 4th.
Anyway, all he had to say was, 'I'm not sure, let me check;' or 'I'm sorry, it must have been a mistake." Anything in a calmer more helpful voice would have been appropriate and appreciated. We certainly weren't the only ones expecting free shuttles from Union Station.
Sure, we were evidently mistaken about the free shuttles going TO the game, but that doesn't change the need for Metro supervisors to extend a little courtesy and assistance to his customers.
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