Difficulties for the Impaired
A few weeks ago, I watched as a hearing impaired family struggled to communicate their food order to a concessionaire not prepared to deal with the challenge of taking an order from a family that could not simply say what they wanted to eat.
The couple and their two children were able to make a drink request when they could lift up the bottle of water sitting on the glass shelf. However, the family struggled to communicate an order that consisted of more than one type of food (hot dogs, half smokes with and without chili, pretzels, and fries) simply because they could not easily point to what they wanted. The family could not communicate their order in a simple, straightforward manner.
After my husband and I struggled with how we could help the couple communicate their order to the staff, we were angered by the lack of consideration for people with disabilities. While the hearing impaired can read the announcer's on field call of the game, they cannot order a meal with ease. Why has the staff at Nats Park not thought about the ways that a hearing or visually impaired person would place an order at a concession stand? Let's ask the staff at Nats Park to offer menus at each stand so that people with disabilities can point to a food item or simply read a menu in Braille, place and order and enjoy their time at Nationals Park.
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