Many Express Outrage Over Ticket Problem
Update: At least 4,000 ticket holder were denied entry, the Post reports.
Original post: When nearly 2 million visitors packed on the Mall for celebrations, many did not get to see the festivities -- ticket or no ticket.
Many expressed outrage when authorities pushed back individuals with purple, silver and blue tickets. People have shared their photos and video of their experiences with us. Some have started a Facebook group called Survivors of the Purple Tunnel of Doom to find other people who got shut out. Here are some of the e-mail responses we've received:
12:39 p.m.: My daughter’s 12th birthday was on 1/20/2009. The only gift that she wanted was to see and experience the Inauguration ceremony. To me this was quite a profound request for any 11 turning 12 year old to request.
As a parent I am extremely proud of her… My Mom (her grandmother) entered her name in a Inauguration raffle by the New York Senator Schumer’s office.
To our surprise our daughter won two silver tickets. It was magical and just maybe a sign (to an almost 12 year old) that she was destined to be at the Inauguration. Her mom decided to take her to Washington D.C. They traveled from Nyack N.Y. and stayed at a Holiday Inn in Hagerstown which is well outside of Washington D.C. They planned and drove to Shady Grove rail station. They rode the train in the early wee hours of that historic morning.
Once out of the train system they hit the wall of people shoved in like cattle to wait over 5 hours for a security check and the privilege to stand and view the ceremony. My wife and daughter were subjected to rude security personnel and ticket checkers. In the end, there was no getting into their standing area with their silver tickets and high expectations.
My daughter sobbed hysterically and was simply defeated by the lack of organization in crowd and event management. As a parent I explained that no matter how hard you planned, no matter how many steps you made right, there are often things that are out of your control.
This was not your fault in any way but just know how wonderful it is for you to have been in Washington D.C. on the day that the first African American President was sworn in. There are so many more things broken in America but we look for and choose hope. I am sorry your birthday didn’t meet your expectations but your life from this day onward is forever changed.
Happy birthday my little precious Dakota and maybe one day you can also be President. - Emmit
7:48 a.m.: I am one of the thousands of people with a purple ticket trapped in the tunnel. My friend and I arrived at our gate at 6:30 am and were directed to the end of the line... which was weaving back through the tunnel. We remained in the tunnel until well after 11:00. I saw the picture from the tunnel you posted in your latest update, but that doesn't really do the situation justice. I have sent you a few more pictures of what the tunnel looked like where I was. It is true that there was NO DIRECTION, NO SECURITY PRESENCE, NO ONE EVER GIVING US ANY UPDATES OR INFORMATION AT ANY TIME, unless you count the few times a police car and another golfcart-sized vehicle DROVE THROUGH US... YEP... at times they actually DROVE THROUGH THIS CROWD... HONKING REPEATEDLY AT US, as if we had the ability to move out of the way! I witnessed mothers and fathers shielding their children with their bodied in the attempt to keep their children from being hit from the vehicles…I still can't believe the insanity of this whole experience. Obviously, I never got into the Inauguration.
7:12 a.m.:Here is where we were stuck at noon when we heard the gun salute telling us we had missed the inauguration. We were near 1st and Louisiana Ave where we had been waiting in line since around 7. Except that there was no line, just a mass of people jam-packed together. No directions, no signs, no information was given to any of us.
We had worked on the campaign and were thrilled to have gotten tickets from our Representative. We travelled from Wisconsin and put aside important time and work. What was supposed to be the high experience of our lives didn't happen. We were crushed. Still trying to come to terms with it.
- Margaret & Paul
5:42 a.m.: Let me begin by saying I had a great time in D.C., but I was incredibly disappointed when I couldn't get in or even hear the ceremony. At 11 a.m., we finally gave up, when those at the front of the line started moving back through the crowd. As they traveled back, they told us that the gate was closed and that security was letting no one in. They had no idea why. At no time did anyone get on a bull horn to let people know what was happening. Had someone done so, perhaps we could have found a place to watch the ceremony.
My friend and I headed to Arlington Cemetery instead to honor those who had offered the ultimate sacrifice for our country. To address my rising anger and disappointment and to search for perspective, I stood at the Eternal Flame, pondering President Kennedy's words: ask not what your country can do for you but ask what you can do for your country. As the canons fired and the music sounded, I was somehow able to find peace and thank those who had made the supreme sacrifice for all of us.
There were thousands of disappointed people, including me. But my heart broke especially for the African Americans who had lived through segregation and the civil rights movement only to be denied access to one of the most important events of our lifetime.
Someone screwed up. And I'd like to know who and why. This morning I found myself thinking that it would be wonderful if those with Purple and Blue tickets were somehow given their own audience with our newest President.
12:54 a.m.:My name is Evan and I am fellow survivor of Ticket-gate. I've attached a photo I took of the 3rd street tunnel featuring the icicles that were common throughout.
Have you heard reports of damages due to the crowd? I noticed a light fixture broken on the building at the corner of 1st and Louisiana avenue. Also the only Capitol policeman around during the final rush to the gate was protecting a stop light at 1st and Cst that was being damaged by the crowd being pushed against it.
I'm very glad that this story is getting out because we all very lucky to have walked away safe.
If you have any questions or want more pictures, please let me know.
Dear Ms. Feinstein:
I read on the Purple Tunnel Facebook page that you are looking for people's personal accounts of their experience in the 3rd St. tunnel.
I wrote a blog post about my experience. Please take the time to read it:
10:14 p.m.: Like so many others, my wife and I stood for four hours in line with tickets in hand waiting to get into a Blue Gate that would never be open to us. I've attached a few photos I took to catch my most disappointing moment - that moment when they officially closed the gate. We held out hope with those around us until the very end that the promise the ticket offered would somehow be honored. - Matthew
My husband, who is 81, and I traveled by Greyhound Bus from Syracuse to attend the Inaugural. We had Blue tickets from our Congressman and arrived at 8:10 am at what was supposedly the line for Blue ticket holders. There was no Uniform staff of any kind in sight. We were there until 11:55 am when we realized that we were not going to get into our designated area.
So many people standing with us walked away. Some said they were going to try and watch the parade. - Sybil
6:37 p.m. : I was one of the blue ticket holders denied entrance to the ceremony. I was standing with two staffers from Sen. Spector's office who also did not get in and was just in front of a young lady from Hawaii who had saved from her work in fast food for months to fly to DC. She burst into tears and asked the police officer what she had done wrong to be denied entrance. I asked the same question. One police officer told me that I had arrived too late. I got there at 7 a.m. Another officer told me that there were too many blue tickets issued. That cannot possibly be true.
On the other hand, I would like to offer my congratulations to the staff of the DC Metro who kept the crowds informed and issued instructions: “Move On Up” when the stairs were open enough to accommodate people and “Red Light” when people needed to wait until the stairs were cleared.
10:12 a.m. : There was never at any point in time a line. Masses of people were just crowded together like cattle. There were people who stood in a make-shift line for two hours to find out that it really was not a line. People in their frustration after standing there for 4 or more hours began to push aside the barriers. When they pushed the barriers, it was obvious that there was no crowd control and the officers were overwhelmed and had to have rapid help to maintain the barrier. At that point, they slammed the gate and told the crowd, "Go to the Mall."
As a person who got in, I was appalled at how people were treated by the officers. When I walked over to where the blue ticket holders were inside the inauguration gates, I was shocked at how much room and the lack of crowding. There was plenty of space in the blue section. There was not a problem of too many ticket holders. I was sick to my stomach regarding the faces of those on the other side of the gate who were just dismissed. There was space for the people who were excluded.
I am glad that the security procedures protected President Obama, but the people experienced a highly disorganized "Katrina-like" experience from Metro to the experience of the ticket holders. A Disney consultant could have helped organize the management of the crowd and you might consider that in the future.
I wish I had memories of a great experience, but I still remember the mothers separated from their children and older disabled people being pushed and overwhelmed by hours of crowding, which could have been prevented by a simple line. The people were the losers in the "People's Inauguration.”
8:18 a.m.: As one of the thousands of blue ticket holders who stood in line patiently, it was heartbreaking to be so close and not be able to hear or see the Inauguration. I was in line for four hours and was astonished that no one ever came by to tell us why the line wasn't moving or what was happening ahead of us. We just wanted to know if we could get in or not and all we heard was hundreds around us telling their stories and questioning why the orange line was moving and we were stopped. I now live here but it was my first inauguration and while the crowds were wonderful, it was devastating to realize that thousands from out of town who only flew or drove here because they had tickets weren't going to be able to see the inauguration.
4:50 a.m.: Absolutely NO ONE who got in the purple ticket line after 6 a.m. got into the ticket area. People in line further ahead (the 5:30 crowd) told us there was a security breach at the gate and they shut it down, but no one ever came and told the crowd that stretched back deep into the tunnel. If they had to shut the gate, they should have let us know so we would have had time to disperse to other locations to at least get to a TV. It was very dangerous. There was no communication, no police or other directing presence, and a crushing mob could easily have developed. I mean can you imagine trying to get all of Redskins stadium through one gate, leaving the football crowd in line for 4 to 5 hours, and then just not telling them the gates have been locked and the game is still going on? It was also so sad to see all of the people who had traveled from so far, and especially all the staffers in this line who had dedicated years of their lives to the campaign not be able to get in to see the final result of their hard work.
I don't know where that "official source” who said more than 200,000 people were happy was, but he or she certainly wasn't in the tunnel for 4 hours with the tens of thousands of us purple ticket holders who were left out in the cold.
9:07 p.m.: We arrived at 7:45 AM in below freezing temperatures and stood in an orderly line with the other blue ticket invitees. After 3 hours and 15 minutes of suffering in the cold, we were told that the gates were being locked and that we would not be allowed entry. I would estimate that there were several thousand people in the Blue line that were denied entry even though they had Invitations and tickets from the Official Committee. We had an opportunity during the over three hours we spent in line, to speak with many of the people that were shivering in the cold, but waiting patiently and excitedly to see the Swearing-In of President Barack Obama. We learned that many of these people had traveled great distances at considerable expense and had done so assuming that since they had requested and received their invitations and tickets prior to their departure from home, they would be able to experience and be a part of this historic event. My heart goes out to those people who gave up so much of their time, resources and energy, who traveled so far with tickets in hand, and who were so summarily dismissed and denied access with little or no explanation to an event that was so important to them. - Annie
8:02 p.m.: I would estimate at least 8000 people waiting at the blue gate alone who were not allowed in. The line just never moved. The crowd just crammed tighter and tighter toward the fenced gate. My wife and I were there with our tickets and there was ZERO attempt at crowd control or communication. I saw a total of 2 security people the entire time. One was a Marine with a walkie-talkie who said he wasn't assigned to this area but was trying to get police to come. The other was what looked like a private rent-a-cop in blue, who basically just yelled at people trying to cut ahead in line. Neither had any information about why the line wasn't moving, though the Marine assured us the gate would keep letting people through, so don't worry. - Seth
7:41 p.m.: I was pleased to hear that the police representative amended his statement about all ticketed people getting in. I'm not one to shy from crowds, and expected things to be crowded. However the complete lack of organization, security presence outside the ticketed area and any updates or information from persons affiliated with the event were shocking. After 5 hours of waiting with no information or progress the crowd was angry and bitter. The police are lucky that despite this there were no stampedes or violent activity as they had next to no presence in the area as the crowd angrily chanted "let us in" and "purple." By noon, when we gave up, many had already left and at least several hundred were still waiting. - Denise
7:14 p.m.: My family drove here from Arkansas to see the inauguration. We had blue tickets. We, like thousands of others, were denied access...240,000 tickets (all colors) were issued. At 9 a.m. the security gates opened. Therefore, within 3 hours, 240,000 number of people had to be processed through security. That's 80,000 people per hour, or 1,330 people per minute that had to be processed through security. Officials cannot justly blame "crowds" for the problems with the admission of ticket holders. They knew the number of ticket holders - all that had to be done was plan accordingly by having the requisite capacity of security screeners. - Brian
6:25 p.m.: I had a blue ticket, arrived with my family at seven in the morning, and was left crushed (emotionally and physically) by 11:15 a.m. The problem wasn't that there too were many people, the problem was that there wasn't ANYONE managing the line, and so an orderly line became, well ... disorderly. Then it turned into a crowd. Meanwhile no one was keeping the crowd updated, and so it just became more and more packed and desperate … I found it breathtakingly offensive. Someone screwed up, and the first (and possibly only) step towards making it right is for the people responsible to admit it. They had a hard task, but it's not like they didn't have time to think about it. - David
6:21 p.m.: We had silver tickets and waited in line for several hours. We were less than a block from the gate when word got around that they had stopped letting people in. ... People started chanting "let us in" while waving tickets. Eventually the mood turned to disappointment. Then suddenly, everyone started moving. We had no clue why or how, but no one was going through any security, all the barriers were down and ticketholders and the public were going into the silver area behind the pool. We were so lucky and got in where we were supposed to be, but there were surely many behind who did not. … Once we got in, we had a fabulous time. But I know we were some of the lucky ones, and it just seemed like really poor planning. It is sad so many who thought they would get in missed history. - Brittany
6:17 p.m.: My friends and I walked from Lincoln Park to the closest designated entrance for parade ticket holders in time to arrive at 6 a.m. (7th and D NW streets). We waited until a little after 9 a.m. At one point, the police lost control of the crowd and people ran down 7th St. It was a wonder no one was trampled. This occurred because the police decided to try to make way for two buses of people who were marching in the parade. We then gave up and went to 9th St and D and were told by a PIC credentialed employee that the reason no one could enter 7th St was because of a water main break. (Of course, no one told the 10,000 people still waiting on 7th St.) We were advised to go over to 10th St at D streets. We waited at 10th St and saw a trickle of people come in, but we decided that we wouldn’t be able to get in before the parade started, so we gave up and walked back to the Hill. While I am thrilled that so many people wanted to celebrate and I loved that nearly everyone we met was in a good mood, I am stunned at the poor organization and communication today among law enforcement and inaugural organizers. The law enforcement we spoke with were as much in the dark as we were. No one used a loudspeaker to inform the crowd. And I’m out $150. I can’t tell you how disappointing it was to get home and see on TV lots of EMPTY bleacher seats on the parade route that I paid for. I have to believe that our new President will be embarrassed when he reads your story. - John
6:03 p.m.: Unfortunately, the poor planning and lack of communications about getting peope onto the Mall really made our day difficult, and even worse for our out-of-town guests. We almost didn't get on the mall; our guests had an unnecessary hour-long walk and never got in to the ceremony at all. ... We then waited in the line for silver tickets, which was at least 8 blocks long, for at least two hours without it moving at all. It didn't move until after 10 a.m., even though the security gate was supposed to open at 8 a.m. Then it moved quite briskly until we were within sight of the gate, when it slowed down. By 10:30 a.m. it looked like we wouldn't get in; the crowd stayed in a good mood but started waving tickets and chanting let us in. Suddenly, at 11:28 a.m., the authorities said okay, we'll let you in. ... It was disturbing that ultimately we all got in without going through any security clearance, and no one ever checked our tickets. It was even more disturbing that there was no obvious method of screening us -- when we went past, we couldn't see any security equipment at all. It would be really good to know when security gates opened and closed, what they were supposed to do, and what they really did. - Deborah
5:50 p.m.: The problem was that, at about 10:45 a.m., the security screening system at the blue gate broke down, so officers had to search people by hand. This slowed an already barely inching forward rate to a wait 20 minutes, then move a foot rate. I was in line by 8 a.m., and waited three-and-a -alf hours before giving up. Today's inauguration was a disgrace to the security, police, government, and the nation.
5:39 p.m.: I live and work on Capitol Hill, so my disappointment in not getting in is tempered by the fact that I'll have the chance to see President Obama and his team at work up close. The real shame is the disappointment felt by the people I huddled in the cold with for hours - those from Wyoming, California, Utah and even Alaska, who travelled across the country to share in this moment. They turned away dejected and let down. -- Neil
5:36 p.m.: I worked on the campaign and I work on the Hill. I had purple tickets. There was no crowd control when we were out there at the crack of dawn, resulting in a dangerous, disorganized mess. I have never wanted to see police more than I did while being squeezed and squished in a furious crowd of ticket holders who just wanted what they were there for.
5:29 p.m.: The Capitol police created a dangerous situation in the purple area. There were no volunteers or police outside the gate. There was no crowd control. They risked crushing people. A street lamp cracked and was at risk of falling on the crowd and they did nothing. People asked for medics and were ignored. We got there at 6:30 a.m. and got in at 11:50 a.m. They are lucky there were no injuries. It was shameful. --Thais
4:46 p.m.: I had tickets to the purple North Standing section. My husband got in line at 6:30 and shuffled far back into the D street tunnel. I tried to join him at 8:30 a.m. and became stuck in the 1st St./C St./Louisiana corridor by Jones Day. When they opened the gates, I got stuck in the crush of people which got tighter and tighter as the crowd pushed their way towards the entrance. I am five months pregnant and the experience was completely terrifying…
4:37 p.m.: I, along with literally thousands of other silver ticket holders did not get in. Instead of the four to five silver ticket checkpoints advertised, there ended up being only one. I had intentionally exited metro at Judiciary Square at around 8 a.m. to get to the checkpoint that the tickets said would open at 9 a.m. By word of mouth (no signs and no police assistance), I discovered that I had to cross through the auto tunnel and all the way over to Federal Center SW, where only one gate would be open. A line stretched for literally six blocks, and I stood in it until 10:45, at which point we were in sight of the silver gate…I decided to cut my losses and caught the metro home. No one was telling the crowd a thing and no one was directing or supervising the crowd in any way. There was literally no one in charge. The utter failure of today falls largely on the DC Police, who were almost non-existent. The largest concentration of police I saw were congregated in the tunnel between Judiciary Square and Federal Center SW, where they were running their vehicles, sitting inside of them, and literally drinking coffee and eating donuts. --Sam
4:03 p.m.: Two friends and I had blue tickets for the event. We arrived on the Hill at approximately 7:30 a.m. and stayed in line until 11:30 when we finally gave up hope. There was no organization whatsoever, no one was in charge, everyone was confused and there was absolutely no end in sight. Meanwhile orange ticket holders were quickly and efficiently ushered to their seats. What gives? -- Sarah
3:46 p.m.: I am a congressional staffer and one of thousands of Blue Ticketholders for the Inauguration ceremony that did not make in. I waited for hours and the Blue Gate was mass chaos…Everyone there was in the right place, i.e. blue ticketholders were at the blue gate, but the capitol police would not let anyone in the whole morning, the line didn't move very much. Everyone there just wanted to be a part of history and celebrate this historic moment, but the Capitol Police cheated us out of that opportunity and robbed thousands of it, even though we all had tickets. Today is one of the saddest and most disappointing days of my life.
2:57 p.m.: I read that the chief of Capitol Police now says there was a surge as the last people were coming in through the purple and silver gates. Not true. There were people standing in line starting at 4 am and they never opened the purple checkpoint until 11 am. I brought in family from Alaska. We had both purple and silver tickets. We all missed the entire ceremony because they would not let us in. Please hold them accountable for this.
2:38 p.m.: I was assigned to the Blue section - and was on the verge of getting screened when Capitol Police abruptly closed the gates. People threw barricades, threw themselves, and tried to do everything they could to keep the gates open, but I can see why Capitol Police were trying to close the gates. There was plenty of screaming, warnings and threats being issued by Guardsmen and police officers to folks (and vice-versa) …People were cutting to the front of the line, and early on, the security personnel were doing NOTHING to stop people from jumping ahead. It was about 10:30 or so before they brought on someone to turn people away. Meanwhile, there was no semblance or an attempt to create a barricaded line anywhere - it was a free-for-all at best. Tens of thousands of people on my side of the Capitol were denied entry and couldn't see a good chunk of the ceremony…I arrived at 6am. Metro access was smooth compared to what was going on in our part of the inauguration. Metro and Capitol security planned this poorly - they opened up both Federal Center SW and Capitol South to deal with Blue section overflow, creating a logjam from two different directions. It was a mess, but I think it was more like the perfect storm.-- Andrew
2:09 p.m.: Ticket holders were directed to the 3rd Street tunnel into a line that stretched all the way from the tunnel opening at 3rd and D to the ramp to the tunnel from the SW freeway. There was no police presence in the tunnel (with the exception of police motorcades speeding dangerously close to people waiting in the tunnel) to provide crowd control or information to the thousands waiting. Eventually, after most in the crowd had spend hours waiting, word got around that the purple gates had been closed. At that point people made their way back to 3rd and D, where they had entered, and simply ended up on the street -- again with no police presence or information. It was only the general goodwill of the crowd that kept things form getting ugly, which could have easily happened given the huge level of disappointment after the realization that the tickets and hours of waiting were useless. All in all, it was a stunning failure for the inaugural committee and US Capitol Police -- absolutely disgraceful.
1:30 p.m.: My sister, my wife and I have purple north tickets. My wife and I flew in from Houston to Philadelphia, and drove down. We did not get in… We started waiting "in line" (more of a scrum) about 6:40 at 1st and D. We were redirected once, just before 9, to D and New Jersey (where the "Purple Gate" sign was), where a line had formed along the security cordon down Louisiana. Not wanted to cut, we tried to find the end of this, but did in fact 'merge' into the middle of this "line"; people in this line (which had formed starting at or before 4:15), didn't get in as of 11:30, when we left to return to my sister's apartment…I'm really extremely disappointed by the lack of signage, and the fact that no-one thought to equip peace officers with bull-horns. It seems basic when dealing with large crowds, no?-- David
11:20 a.m.: It seems a dangerous situation.
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