Capitalize on Your Employees' Interpersonal Talents

Every project you manage has specific interpersonal requirements -- such as communicating important messages to consumers or employees, resolving conflicts,
and deftly handling a crucial negotiation. To boost the project's chances of success and motivate people to deliver their best on the job, deploy the right kind of interpersonal talent for each effort.

For example, suppose a project requires expertise at changing others' behavior or points of view. To find the right people for the job, look for employees who have a history of elected leadership positions and a broad, deep professional network. And watch for confident and persuasive responses to questions with no "right" answer.

Today's Management Tip of the Day was adapted from the HBR article, "Understanding 'People' People," by Timothy Butler and James Waldroop.

By washingtonpost.com Editors  |  July 28, 2008; 9:00 AM ET  | Category:  Management Tip of the Day
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