How to Handle a Problem Employee
Got a problem employee? Don't try to "sell" your viewpoint to him. (Not everyone else thinks like you, and you can't change others.) Instead, use informal conversation to discern what drives him, what's blocking those drives, and what could happen if blockages were removed. Also consider how you might be bringing out the worst in him. Something basic -- such as how you talk -- may be wrong for him though fine for others. Finally, identify situational factors that may be eliciting the worst from both of you. For instance, a tough restructuring may have increased his stress while eroding your tolerance for his behavior.
Today's Management Tip of the Day was adapted from the HBR article, "How to Motivate Your Problem People," by Nigel Nicholson.
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