Persuade Your People to Embrace Needed Change
Your unit needs a turnaround. Yet most major change initiatives fail. How to beat those odds? Conduct a campaign persuading your people to embrace and execute needed change.
One important step is to manage the emotions that arise during change efforts. To do so, strike the right notes of optimism and realism to make employees feel cared for while keeping them focused on the plan's execution. For example, if layoffs are unavoidable, acknowledge their painfulness, then urge employees to look forward to the better day that's coming. Issue progress updates while reminding people of work that still needs doing. When performance revives, lavishly praise your staff.
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