Get Your People Unstuck
In these times of high uncertainty, your employees are at risk of becoming stuck. Too often they're sitting on their hands and waiting for more information. How can you get them moving again? Don't let your own feeling of being out of control and your inability to predict the future dominate your communications. Instead, absorb your team's uncertainty.
One way to do this is to put out some assumptions people can operate on, with the understanding that these assumptions may change as more information becomes available. At an insurance company that didn't know how many state regulatory authorities would approve launch of a new offer, things ground to a halt -- until the project manager said, "Let's assume we can launch in 15 states on Day 1." Then, everyone rolled into action.
Today's Management Tip was adapted from "Absorb Their Uncertainty -- and Get Your People Unstuck," posted on October 30, 2008, by Rita McGraph on "Dynamic Strategies."
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