Network News

X My Profile
View More Activity

Fewer New Home Sales, But Greater Satisfaction

There may not have been that many people buying newly built houses lately, but those who did are pretty satisfied customers, according a survey by market researchers J.D. Power and Associates.

Nationwide, overall consumer satisfaction hit 811 on a 1,000-point scale in their 2009 survey, up 32 points from last year. The most commonly reported complaints were with landscaping, heating and air conditioning, and kitchen cabinet quality and finish.

Call us picky, but Washington-area buyers are less satisfied than average. Our satisfaction hit 799 on that 1,000-point scale. But we're happier than we were in 2008, when the index was 33 points lower.

Local buyers reported an average of 14.4 problems per home. The most frequent problems: nail pops/exposed nails, landscaping issues and wall or ceiling cracks. Honestly, if nail pops are the biggest problem you have with new construction, you are one very, very lucky buyer.

J.D. Power said Pulte ranked highest on its overall satisfaction scale in the Washington market. Runners-up were Van Metre and M/I Homes.

But on the quality scale, Winchester Homes ranked highest, followed by Pulte and M/I Homes.

By Elizabeth Razzi  |  September 17, 2009; 6:00 AM ET
Categories:  Home features , New construction , Statistics  
Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   Del.icio.us   StumbleUpon   Technorati   Google Buzz   Previous: Builder KB Home Starting Up Again in Washington Area
Next: Empty Nest, and the Weekend Poll

No comments have been posted to this entry.

The comments to this entry are closed.

 
 
RSS Feed
Subscribe to The Post

© 2010 The Washington Post Company