Network News

X My Profile
View More Activity
Posted at 12:08 PM ET, 02/ 8/2011

Pr. George's officials grill Pepco

By Hamil R. Harris

hamil.jpg

Pepco officials listen to a question from Prince George's Council member Mary A. Lehman (D-College Park) during a hearing in Prince George's on Tuesday. (Photo by Hamil R. Harris)

Pepco President Thomas Graham during a hearing on Tuesday told members of the Prince George’s County Council that officials at the area’s largest utility failed their customers on multiple levels during the Jan. 26 snowstorm that left more than 220,000 customers without power.

“We know that we need to do a better job meeting our customers’ expectations,” Graham said.

Graham and two other Pepco officials distributed documents that outlined what happened Jan. 26 as well as a plan for how the utility company will address future outages and service issues should the region be hit by another major storm.

Graham told the council that Pepco is committed "to [doing] a better job of restoring service to our customers."

Council members remained skeptical.

"A lot of my residents said it has been too little, too late," said council Vice Chairman Eric Olson (D-College Park), adding that in his tenure on the council, he'd never witnessed so much "anger and frustration" among his constituents.

The hearing in Prince George's is one of several being held across the region in the wake of the Jan. 26 storm. A hearing will be held this afternoon in Annapolis at the Capitol building. The Maryland House of Delegates Economic Matters Committee will preside over an inquiry at 2:30 p.m. Tuesday into the electric companies’ response to customer outages and other disruptions during the recent snowstorms.

Montgomery County officials held a hearing on Pepco's response Monday night.

By Hamil R. Harris  | February 8, 2011; 12:08 PM ET
Categories:  Crime and Public Safety, Maryland  
Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   Del.icio.us   StumbleUpon   Technorati   Google Buzz   Previous: Gaithersburg man convicted of fraud
Next: Gray creates chancellor search panel

Comments

Utilties like pepco require government regulation, otherwise they behave in an irresponsible manner.

Posted by: soccerhead | February 8, 2011 12:42 PM | Report abuse

Post a Comment

We encourage users to analyze, comment on and even challenge washingtonpost.com's articles, blogs, reviews and multimedia features.

User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site. Please review the full rules governing commentaries and discussions.




characters remaining

 
 
RSS Feed
Subscribe to The Post

© 2011 The Washington Post Company