Pr. George's officials grill Pepco
Pepco officials listen to a question from Prince George's Council member Mary A. Lehman (D-College Park) during a hearing in Prince George's on Tuesday. (Photo by Hamil R. Harris)
Pepco President Thomas Graham during a hearing on Tuesday told members of the Prince George’s County Council that officials at the area’s largest utility failed their customers on multiple levels during the Jan. 26 snowstorm that left more than 220,000 customers without power.
“We know that we need to do a better job meeting our customers’ expectations,” Graham said.
Graham and two other Pepco officials distributed documents that outlined what happened Jan. 26 as well as a plan for how the utility company will address future outages and service issues should the region be hit by another major storm.
Graham told the council that Pepco is committed "to [doing] a better job of restoring service to our customers."
Council members remained skeptical.
"A lot of my residents said it has been too little, too late," said council Vice Chairman Eric Olson (D-College Park), adding that in his tenure on the council, he'd never witnessed so much "anger and frustration" among his constituents.
The hearing in Prince George's is one of several being held across the region in the wake of the Jan. 26 storm. A hearing will be held this afternoon in Annapolis at the Capitol building. The Maryland House of Delegates Economic Matters Committee will preside over an inquiry at 2:30 p.m. Tuesday into the electric companies’ response to customer outages and other disruptions during the recent snowstorms.
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