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Posted at 11:30 PM ET, 11/28/2010

Comcast Internet service restored

By Martin Weil

Updated, 8:12 a.m.

Comcast Internet service was restored around midnight after a server glitch knocked it out in the Washington area and beyond on Sunday night, a company spokesman said.

Comcast is investigating the server problem "to help ensure it doesn't happen again," wrote Jeff Alexander, a company spokesman, in an e-mail.

The service outage affected customers in the District, Virginia and Maryland. Boston and western New England also were affected, he said. It's not clear how long service was out.

By Martin Weil  | November 28, 2010; 11:30 PM ET
Categories:  DC, Maryland, Virginia  
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Next: A.M. headlines around the D.C. region

Comments

This site shows you how to fix the problem for most computers:

http://brokencomcastinternet.wordpress.com/

Posted by: techjeff101 | November 29, 2010 12:16 AM | Report abuse

And there I was staring at my modem and router with all lights saying 'connected', me running every Util in my bag of tricks and thinking I was in 'the Twilight Zone' because it made no sense...

Posted by: kahlua87 | November 29, 2010 6:23 AM | Report abuse

You send out an email to people who don't have service? How's that again?

Posted by: phan1 | November 29, 2010 7:01 AM | Report abuse

I thought it was just my normal Comcastic outage until I couldn't get through to tech support.

Posted by: keepandbear | November 29, 2010 8:56 AM | Report abuse

My .02

At the regional level, it's more like a BGP entry rather than a server issue since we all go to the same DNS.

Posted by: docwatson223 | November 29, 2010 9:12 AM | Report abuse

This was more like a BGP routing issue rather than a mere server problem. Nice spin, Comcast!

Posted by: docwatson223 | November 29, 2010 9:13 AM | Report abuse

Dear Comcast,

Maybe next time your call line is too busy to take any more calls due to a widespread internet outage in the area, you don't tell your customers to see your website for further information. It's really not helpful.

Thanks,
Still a customer for now

Posted by: tink712 | November 29, 2010 10:11 AM | Report abuse

Thing's happen, No Big Deal jst call them and the problem would be fixed, I did it tookm less than 5 minute's, my service tech (David) was Very Good, and helpful at other inquire's that I had.

Posted by: onesugar | November 29, 2010 10:16 AM | Report abuse

No big deal, just call them, my service tech. (David) was Very Good, it took less than 5 minute's, and other inquire's that I asked about.

Posted by: onesugar | November 29, 2010 10:19 AM | Report abuse

No big deal thing's happen just call them, my service tech. (David) was Very Good, it took less than 5 minute's, and other inquire's that I asked about.

Posted by: onesugar | November 29, 2010 10:20 AM | Report abuse

I'd say with the timing of this and WikkiLeaks, this might be a test of the Emergency Truth Blackout Broadcasting system.

Posted by: humanbeng | November 29, 2010 11:34 AM | Report abuse

We can be exceptional again but not until we drop our very self destructive behavior. The right wingers are ignoring the wisdom of the Bible & Lincoln: "A house divided against itself cannot stand." They are placing their party over their country to advance their very selfish interests. (ex. massive borrowing to give massive tax breaks to those among us who don't need them and we cannot afford.")

Faux News, Heritage Foundation etc. are the oil that keeps the public deception and division machinery moving. The country is a big team and when we work against ourselves instead of the common good, we are doomed to failure.

Posted by: 1observer | November 29, 2010 7:34 PM | Report abuse

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