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Posted at 12:45 PM ET, 08/17/2010

Pepco says room to improve on response

By Washington Post editors

Pepco officials appearing before the Maryland Public Service Commission Tuesday morning said they were not "terribly disappointed" with the company's response to recent storms, but "there is always room for improvement."

The five-member commission, which regulates utilities and sets utility rates in the state, announced last Thursday that it was launching an investigation into how Pepco responded during July and August storms that left almost a half million people without power.

Pepco executives said the shortfalls came mainly in communicating with the public. But they acknowledged under questioning that various rating services have ranked Pepco low on reliability in recent years, compared to other power companies.

Those ratings do not include response to major storms in their data, and instead look at day to day service.

Pepco presented a slide presentation at the hearing to explain how the utility handled the storm response.

See the hearing here.

And stay with Postlocal.com for more details on the hearing.

-- Joe A. Stephens

By Washington Post editors  | August 17, 2010; 12:45 PM ET
Categories:  DC, Maryland  
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Comments

Hmm. The company was not disappointed in the company. Sounds like a serious, impartial analysis to me.

All I know is that since I moved to Frederick County (Allegheny Power) four years ago, I haven't had a single short-term (>5 minute) power outage, much less a longer one. I'd get those mini-outages several times per year in MontG county under PEPCO.

Posted by: nadie1 | August 17, 2010 2:37 PM | Report abuse

Having PEPCO investigated by their friends the PSC was a joke! All of the utilities have been deregulated for years. They contribute greatly to the PACs of many politicians. But what really galls me is that with such poor service they actually get to raise their rates constantly purportedly to provide better service. What an oxymoron!

Posted by: BROWNGA33 | August 17, 2010 3:28 PM | Report abuse

The headline is correct in stating, "Pepco didn't do a bad job", they did a heinous job. All of Pepco's Maryland customers should be handed over to Allegheny or BG&E, which have the same storms but far fewer outages (several hundred versus Pepco's millions).

It's obvious Pepco's management is entirely incapable of manaing their system, so give it to a more capable organization. It's the only answer at this point.

Posted by: todd@toddmoniot.com | August 17, 2010 3:53 PM | Report abuse

Obviously, PEPCO management all have emergency back up generators in their homes. How else would they believe that four or five days without electricity from PEPCO isn't such a bad thing?

Posted by: PepperDr | August 17, 2010 3:58 PM | Report abuse

They did fine by me...power went off @ 7:40am and was back on by 4 something that afternoon. Tuna was still good, milk didn't spoil, sump pump kicked on. No complaints.

Posted by: kahlua87 | August 17, 2010 4:45 PM | Report abuse

There is always room for improvement. Yes. In the future get the power back on in five minutes for these spoiled morons who live in Chevy Chase.

Posted by: MKadyman | August 17, 2010 4:47 PM | Report abuse

The problem goes beyond their poor response to the recent storms. Since I moved to a Pepco area I lose power on a regular basis. I frequently lose power on sunny days with no wind. The incredibly high rates are just as bad. It cost more than 2 times what I paid in VA.

Posted by: HockeyMike351 | August 17, 2010 6:40 PM | Report abuse

They did a poor job. Period. End of discussion.

Posted by: mamaspearl | August 17, 2010 7:24 PM | Report abuse

They did do a very poor job. And I guess four days without power from Pepco maybe isn't such a bad thing-perhaps it might make the bill more manageable? Not at current prices, no. By the way, my milk did spoil. Along with a few other things. Gee....thanks Pepco. Hope the power at my bank is out when you try to cash my check.

Posted by: DGLLAI | August 17, 2010 8:13 PM | Report abuse

The problem with their "response" is that they refuse to acknowledge and fix the chronic reliability problems in their delivery network that necessitated such a large post-storm response in the first place.

It's the same thing with Dominion. Their substation at Clearview Drive and Annandale Road near US 50 fails for hours at a time. Every year in the last decade. Some years more than once. Earlier this year for more than day. It isn't like they don't know there are going to be summer storms. Why can't they build a distribution network that manages to keep working?

Posted by: Bill64738 | August 17, 2010 8:38 PM | Report abuse

The problem with their "response" is that they refuse to acknowledge and fix the chronic reliability problems in their delivery network that necessitated such a large post-storm response in the first place.

It's the same thing with Dominion. Their substation at Clearview Drive and Annandale Road near US 50 fails for hours at a time. Every year in the last decade. Some years more than once. Earlier this year for more than day. It isn't like they don't know there are going to be summer storms. Why can't they build a distribution network that manages to keep working?

Posted by: Bill64738 | August 17, 2010 8:39 PM | Report abuse

The job Pepco did stinks worse than all the food I had to throw out. They blame the wind. They blame the trees. But the real fault of extreme delays and dishonest communication lies with their own incompetance. Pepco's real motto: Too little, too late!

Posted by: Translynx | August 17, 2010 8:50 PM | Report abuse

Too funny, compare Pepco to VA Dominion Power outages and fixes and you see the difference. Glad I am not a Pepco customer.

Posted by: datdamwuf2 | August 17, 2010 10:26 PM | Report abuse

The comments to this entry are closed.

 
 
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