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Posted at 5:15 PM ET, 04/ 8/2010

SmarTrip users to get online access

By Washington Post editors

WMATA riders who use SmarTrip cards will soon have online access to their personal information.

Metro's board of directors gave preliminary approval to the plan during their meeting Thursday. Officials said online access could be available as soon as July.

To be able to access their SmarTrip information online, customers will have to submit the name, address, date of birth, phone number and e-mail address associated with the SmarTrip card. The user then will be required to establish a user name, password, responses to three security questions and a digital signature to confirm that he or she is the registered user of the card.

Those who have registered to protect the stored value on their cards will need to verify personal information associated with the card on file. If the information doesn't match, the rider must contact the Regional Customer Center by telephone to verify recent ridership, usage and transactional information associated with the card.

Part of the reason the change is only now being made is because Metro did not have the technology in place to provide for online access of SmarTrip information. Previously, customers who wanted information about their SmarTrip data could only get a paper record. By providing online access to the information, Metro official say they will save approximately $6,000 a year in staff time and copying costs.

The full board is expected to approve the policy at its April 22 meeting.

To be able to access their SmarTrip information online, customers will have to submit thename, address, date of birth, phone number and e-mail address associated with the SmarTrip card. The user then will be required to establish a user name, password, responses to three security questions and a digital signature to confirm that he or she is the registered user of the card.

Those who already have registered to protect the stored value on their cards, will need to verify personal information associated with the card on file. If the information doesn't match, the rider must contact the Regional Customer Center by telephone to verify recent ridership, usage and transactional information associated with the card.

The full Board is expected to approve the policy at its April 22 meeting.

By Washington Post editors  | April 8, 2010; 5:15 PM ET
Tags:  metro, online access to smartrip accounts, smart trip, smartrip and online access  
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Comments

How about a little clarification? Will we be able to view a record of recent transactions?

Will we finally be able to refill them online?

Posted by: purple_cow_productions | April 8, 2010 9:44 PM | Report abuse

Good to see Metro are online 5-6 behind everyone else with technology

Posted by: Bious | April 10, 2010 4:54 PM | Report abuse

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