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Posted at 1:46 PM ET, 04/30/2010

Va. DMV drops toll-free service

By Washington Post editors

The Virginia Department of Motor Vehicles has dropped its toll-free customer service number to save money.

The DMV says the toll-free number – 866-368-5463 -- has been replaced with 804-497-7100, effective Friday.

The change doesn't affect the toll-free number for deaf or hard-of-hearing customers who connect with the teletypewriter device. The toll-free number for DMV's automated phone service also is available.

Motor Vehicles Commissioner Rick Holcomb says dropping the toll-free customer service number will save about $500,000. The state was paying 3 cents per minute for calls to the number.

-- Associated Press

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By Washington Post editors  | April 30, 2010; 1:46 PM ET
Categories:  Traffic and Transportation, Virginia  | Tags:  Department of Motor Vehicles, Toll-free telephone number, Virginia Department of Motor Vehicles  
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Comments

Meanwhile McDonnell has opened toll free lines to talk to Jesus and dead confederate soldiers.

Posted by: MarilynManson | April 30, 2010 3:33 PM | Report abuse

Taxes continue to climb, but services continue to decline.

Perhaps they should also fire a few of the people that answer the phone?

Posted by: b1978367 | April 30, 2010 6:10 PM | Report abuse

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