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Posted at 12:00 AM ET, 05/17/2009

A Quick Stop at the D.C. DMV

By Marisa Katz

By Deborah Rogers

I was apprehensive about going to the D.C. Department of Motor Vehicles' Brentwood Service Center last week, as I'd heard a lot of things about horrible experiences at DMV offices in the District. As a Virginia resident, I've encountered long wait times at my own state's DMV offices, but the process has greatly improved from years past. However, my son, a recent graduate of Howard University, still resides in the District, and he needed a temporary-resident parking permit.

Much to my surprise, it was just 30 minutes from the time we entered the building to the time we exited with parking permit in hand. Mind you, I did my prep work by browsing the DMV Web site to make sure I had the required documents, which is the key to a successful visit. The Brentwood DMV staff was courteous, knowledgeable and expeditious in carrying out its tasks.

The only setback was that one clerk proudly wore a Dallas Cowboys T-shirt. I guess you can't have everything.

By Marisa Katz  | May 17, 2009; 12:00 AM ET
Categories:  DMV  
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I am thrilled to see an article lauding a positive experience at a public service office. I have spent a fair amount of time overseas and in one country I ended up going to their equivalent of the DMV 13 times just to get a drivers license (mostly because I was not ready to pay 'a little extra' for my license). The post office here is cheaper if not also better than practically every other country I have been in. And everyone still complains about public offices. This was great. And no, I am not a public employee.

Posted by: msgrinnell | May 21, 2009 9:02 AM | Report abuse

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