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Posted at 8:22 PM ET, 05/ 8/2009

From TicketsNow to Tickets Gone

By Marisa Katz

Meri Gibbs

Regarding the May 3 Sunday Arts article “Concert Industry Responds to Fans Caught Between Rock and a Hard Place”:

I purchased two lower-level seats in early February for the May 18 Bruce Springsteen concert at Verizon Center. I was informed on Thursday by a representative of TicketsNow that these particular tickets will not be honored. Therefore, according to the representative, I have the option of either going to another Springsteen concert at a different venue (“We have two tickets to the Pennsylvania concert tomorrow night!”) or receiving tickets in the upper, nose-bleed section. I told the representative that we have three young children and that securing a babysitter and taking off at the last minute didn’t fit in with our schedule. The representative simply continued with her I-feel-your-pain spiel and pushed other offers.

According to the representative, this latest development occurred with “a handful” of other purchasers. If these other ticket holders are as incensed as I am, they’ll be in touch with their state attorney general to try and stop this abuse.

By Marisa Katz  | May 8, 2009; 8:22 PM ET
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