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Posted at 10:07 AM ET, 10/27/2009

Cellphones, sure. But about those announcements?

By editors

By Helen Li

Now that Metro is working with cellphone providers to expand coverage so that more passengers can communicate wirelessly, when can we expect improved communications directly from Metrorail conductors? When passengers’ personal conversations are louder than the announcements made by conductors, should we start worrying about Metro’s priorities?

Most of the time I cannot understand the Metro announcements about the causes of delays, if Metro even bothers to share this information. To the consternation of tourists and the visually impaired, many Metro conductors fail to call out each station’s name or the color of the line.

I have commuted on Metrorail for more than 20 years. Over the years, I have seen improvements in lighting and signage. But, please, improve the sound system in Metro cars and stations so we all can hear any important announcements, or if an emergency evacuation is ever needed.

Metro officials, are you listening?

By editors  | October 27, 2009; 10:07 AM ET
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