Out in the cold at Metro headquarters
I went to Metro’s headquarters at 600 Fifth St. NW last week to turn in a cracked SmarTrip card and obtain a replacement. The building contains an attractive and spacious lobby. Upon inquiry with the lobby security personnel, I was directed to the plaza outside, where there were two service windows, one of them staffed, and a long line of shivering people awaiting service. The sun was shining brightly, but the temperature was below freezing.
I went to the end of the slow-moving line. After an hour, I abandoned my quest. There has to be a better way.
Metro constantly emphasizes its commitment to service and the comfort of its riders. One way it could show this commitment is by setting up a desk in the expansive (and warm) lobby and inviting those suffering in the line outdoors to transact their business inside.
While waiting in line, I watched as a stream of Metro personnel entered and exited 600 Fifth St. Couldn’t one of them have taken a simple action to improve the status of Metro’s freezing customers by opening the lobby for customer service?
William J. Camarinos, Alexandria
| January 7, 2011; 6:13 PM ET
Categories: D.C., HotTopic, Metro, transportation
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