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Posted at 7:08 PM ET, 02/ 9/2011

A strong advocate for Montgomery consumers

By Abby Thomas, Silver Spring

I was delighted to see the Feb. 6 Metro article "Dedicated friends of consumer protection," about the Montgomery County Office of Consumer Protection. May I add a bit of praise?

Two or three years ago, I had a problem reaching either Verizon or AT&T to stop getting billed for AT&T long-distance service that I had given up months before, but which was oddly popping up on my Verizon bill. Not a human to be found at either company. After trying Maryland's consumer agency with no more luck, I got a live person at the Montgomery office, filed a complaint through them, and they acted. And both phone companies were suddenly falling all over themselves to rectify the matter.

In this age of corporations completely overwhelming the capacity of individuals to get wrongs made right, agencies such as the Office of Consumer Protection become more and more necessary. I am sorry it has, like a lot of local government agencies, suffered from staff cuts. Consumers need these staffers, sometimes desperately. If such consumer assistance ever disappears, it would be a loss of democracy. Thank you, servants of the struggling public.

By Abby Thomas, Silver Spring  | February 9, 2011; 7:08 PM ET
Categories:  HotTopic, Maryland, Montgomery County, economy  
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You just might have apoint there :-)

Posted by: PracticalIndependent | February 10, 2011 4:08 PM | Report abuse

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