eBay, live and in Person
Today is the third and final day of the eBay convention, which features a ton of educational seminars and networking events.
The goal is to give the 1.3 million sellers who earn at least part of their living from behind their computer screens a chance to meet one another and chat with eBay's staff -- live and in person. All told, eBay dispatched 720 of its more than 12,000 employees to Las Vegas to work the convention.
At the show, eBay announced that in the past year, it has sharply ramped up its staff for customer support, long an area of griping among eBay sellers. Many say they can't get help when anything goes wrong with their listings.Instead, they often get automated emails that say the same thing over and over.
But eBay has come a long way since it had one man -- Jim Griffith -- in its customer support department. For the United States and Canada, eBay hired 400 more customer support representatives in the past year alone, bringing the total for the North American support team to more than 2,000. EBay also said it has been investing more heavily in technology to help its support staff identify and resolve problems faster.
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