Hey, XM. Problem Solved Yet?
Like many of you, I found an e-mail from XM Radio in my inbox this morning. The company wanted to tell me - the subscriber, not the reporter at the Post - that there were some problems with service. Um, yeah, thanks. I already knew that...
Here's what I know as of Noon today (thanks in part to readers who have contacted us):
1) The service problems seems to be limited to the Eastern part of the country - but other areas might also be affected, as well.
2) The problem is largely expected to be resolved today - and some of you have already e-mailed to say it's back up.
3) The Web stream of XM programming seems to be just fine - I tried a few channels just a few minutes ago.
4) The XM channels on DirecTV also seem to be working without any problems (a quick thanks to my wife for channel surfing for me.)
OK. There's some info for you - but does that help you at all? And what about the e-mail sent to subscribers this morning? Was that helpful? I'm interested in knowing what level of information you, the subscriber, felt that you needed or wanted. Do you want the technical reasons for the service problems - repeaters, satellites, that kind of stuff? Are you interested in knowing which areas are affected? Or do you just simply want an honest answer about when the problem will be fixed?
I've got a call out to XM now and hope to have an update for you soon.
UPDATE: Apparently, all is well again for XM Radio subscribers. In a statement, the company said service levels are back to normal and that the problem occurred while loading software to a component of the satellite broadcast system, resulting in a loss of signal from one of the company's satellites.
Over at the user forum xmfan.com, people who were earlier inquiring about the outage are now sharing tips on how to restore the signal for those who might still be having some problems -- apparently, just a slight shift of the antenna is all it takes, according to those posting advice. Likewise, XM said in an e-mail to customers that users should allow five to ten minutes to reacquire the XM signal after turning on the device.
Internet streams were never affected by the service disruption, which began sometime before Noon Monday. The service was back up about 24 hours later.
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