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Apple knows how to use the news

Some companies seem to be wise to the PR game.

Consider the Apple "advisory" that went out late last week. The company is telling consumers that use its iTunes software that they should hold off on buying a new Windows Vista computer because the iTunes software might not be compatible with Vista computers.

Might not be compatible? Hold off on the purchase for a few weeks? Riiiight... It sounded suspiciously like a suggestion to hold off and decide to buy a Mac instead.

Apple's advisory went out a couple of days after Vista's consumer launch, and just before the weekend. A clever move, because Internet news feeds, such as Yahoo and Google, need headlines for that e-mail update that goes to their subscribers every day. By issuing that news on Friday afternoon, people will see it all weekend. It even can make the news on Monday morning. (The WSJ had the advisory in this morning's paper.)

I use plenty of Apple products, as does my family. I'm sort of intrigued enough by the pending iPhone that I'd consider switching to AT&T just to get my hands on one.

But this "advisory" just seemed shady to me. After all, we've known for months (years, really) that Vista was being released. Reviewers have had it in hand for weeks so they could give it the proper thumbs-up or thumbs-down. And developers have had access to the code for some time, as well, so their programs would work on Vista. Of course, it's never an easy road when the OS is new. There's bound to be bugs.

Yet, it strikes me as too convenient that Apple would issue an advisory for something like this. How about jumping into the lab and fixing whatever ails the Windows Vista version of iTunes?

By Sam Diaz  |  February 5, 2007; 8:48 AM ET  | Category:  Sam Diaz
Previous: $13 Super Bowl Ad Wins Contest, Airs In First Quarter | Next: Apple's Advisory - Part II


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Comments

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It makes sense no matter how much it does seem shady. They could have planned for the Vista rollout, but when it hit the defecation hit the rotating device and incompatibilities became known.

Posted by: Jonathan | February 5, 2007 10:35 AM

I thought this article was pretty interesting it caught my eye otherwise I wouldn't have read it. But it was very informative.

Posted by: HeartBrokenLoverofTVD | February 5, 2007 10:35 AM

And, Sam Diaz knows how to get attention. Those in the press are very aware that if they want to get an interest spike, say something to prod Apple fans. John Dvorak has made a living off of it because it certainly hasn't been from anything remotely useful in his columns.

So, let's do the easy thing, Sam and call it a conspiracy. Apple is cleverly poking a finger in Microsoft's eye with this technical delay, right? Kind of in the same way that for years, Microsoft has lead Apple users around by a leash with convenient delays of its Office products. Like that, Sam?

Posted by: Kevin | February 5, 2007 10:38 AM

Uh, Apple is just trying to prevent a lot of customer support calls. Nothing shady...they found an incompatibility and want to avoid having a lot of disappointed consumers. As far as "going back to the lab," you really have no idea how software is developed, do you?

Posted by: jim | February 5, 2007 10:39 AM

There is no question in my mind that Apple is playing games here. Not that I would put Microsoft above such games themselves; but in this case we are talking about Apple.

Shady to say the least.

Undey

Posted by: Undey | February 5, 2007 10:42 AM

I've been using iTunes under Vista RC1 for some time now with no issues. I've been able to purchase songs, access my music library, subscribe and unsubscribe to podcasts, etc. Unless there are potential glitches that I haven't yet experienced, this advisory was bogus and a disappointing step by Apple.

Posted by: consult19182 | February 5, 2007 10:43 AM

You might have a point except that the Zune software and, if I remember correctly, Real Player also have had issues with Vista.

As per the International Business Times
"Microsoft's Zune portable media player will now work on Windows Vista with a newly released software update, the company said Tuesday.

The Redmond Wash.-based software giant said in November that its media player was not compatible with the new next-generation version Windows operating system, and that updates would soon be issued."

So Microsoft couldn't get their (brand new) music software to work with Vista by the time of the release but Apple should have been all over it?

Posted by: Deborah | February 5, 2007 10:44 AM

It's marketing, plain and simple. You have ads running right next to this post -- they are trying to sell something. Every Google service that we use and love (and Yahoo and everything else) are supported by marketing efforts.

There's nothing shady about strategically making an announcement to undercut a competitor -- that's called good business.

If Apple makes this announcement and grabs a handful of market share points, more power to them -- does Microsoft really need that much coddling that they can't handle it -- do we really need to get all accusatory towards Apple for doing so?

This is functionally no different than the 'Mac vs PC' ads they've been running.

-olly

Posted by: olly | February 5, 2007 10:44 AM

What's wrong with telling people it's not in their best interest to buy Vista now if iTunes is an integral part of their life? Spin or not, it only makes sense for Apple to inform users of iTunes for Windows that the Vista version is not ready for prime-time.

Posted by: Tom | February 5, 2007 10:45 AM

It's probably something to do with the "security" features built into Vista interfering with iTunes. Maybe you didn't see the news out of South Korea: http://news.com.com/2100-1016_3-6153435.html
South Korea bought into the Windows security model and now it turns out you can't use Vista for online banking or most any secure transaction because of Active-X changes. Go figure.

Posted by: Steven Brewer | February 5, 2007 10:45 AM

I wish I could get a job writing for the WSJ just because I was a cocky bastard too.

Posted by: benson | February 5, 2007 10:45 AM

Microsoft finally got the taste of its own medicine. Do you know how many years Microsoft has been claiming Vista is coming out ? What about Zune ? And the new Zune Phone rumors ?

They start talking about releasing the product when they don't even have a clue what its about. And have successfully initiated discussions which has confused the consumers

Posted by: rkt | February 5, 2007 10:45 AM

Most likely MS withheld pertinent info until the last minute and Apple is simply trying to be fair to their customers?

Sam...stop being paranoid...Apple has been consumer oriented since before it was a convenient buzz-term ...

Posted by: Robert Anderson | February 5, 2007 10:46 AM

Microsoft has done this to Apple users for over a decade, holding their Office product ransom when final versions of a new operating system are released. Yet no one in the press seems to think that merits much comment. I guess Apple is just different, right?

Posted by: Alex Reynolds | February 5, 2007 10:53 AM

I'm an Apple news junkie, and I'm surprised at this POV. If anything, I'm surprised Apple itself isn't more vocal.

I found this story headlined on Google news. Which is becomming a sad practice. I am trying to ween myself from online news portals becuase of the click-catchy headlines that slither to the top of the heaps. Such as this one. Really, what qualifies this as NEWS?

Posted by: Lemon Miami | February 5, 2007 10:54 AM

Um, releasing news on a Friday so people will "see it all weekend?" Dude, people usually release news on a Friday because they want to bury it and not have people dissecting it. Especially on a weekend where nothing major is happening and they will not be paying attention to anything else, you know, like the Superbowl...

Software development is tough, especially on an enemy platform. Apple didn't make it in time with final release and wanted to cover their behinds. Vista does what every MS OS does, it pushes MS products over third party ones. People who bought Vista and then find iTunes behaving badly may decide to give Zune a try. Apple, like every other sw company in the world, can't compete against preinstalled software on Windows and they know it. Hoping for a reprieve from Vista customers who also use iTunes is all Apple is doing here.

Remember the old adage: "DOS isn't done 'til Lotus doesn't run." Big surprise if their biggest competing company's code has some mysterious little glitches just as MS latest OS version is released to customers. Gee. Imagine that.

Posted by: Marie | February 5, 2007 11:03 AM

Interesting. It's like Apple saying, "don't buy icecream because our toppings are stale."
Fix it Mac folks. Even Rex Grossman isn't giving excuses or putting a spin.

Posted by: Dave | February 5, 2007 11:08 AM

Marie, above, gets it. It seems much more likely to me that MS would have sabotaged Vista to throw a wrench into iTunes, than it is that Apple would risk losing customers by delaying Vista compatibility.

Think of it. A frustrated Vista user might just try an MS alternative if iTunes didn't work correctly...

Posted by: Adam | February 5, 2007 11:16 AM

an operating system is much more complicated that a music player. apple should have fixed the problem in time (if there is such a problem).

it is clearly a markeing problem.

Posted by: victor | February 5, 2007 11:16 AM

What are you suprised about? Just be glad that Mac isn't running commercials like "When fundamentalist terrorists needed to learn how to fly a Boeing 707, they knew they couldn't just rely on any old flight sim. That's why 17 of 19 Terrorists trained with Microsoft Flight Simulator. Thanks, Microsoft for building the most authentic product available!".

Frankly, in the world of unethical advertising this is paltry. Go back to the days when Edison and Westinghouse were duking it out over the standard for electrical transmission. Edison lobbied that AC (Westinghouse's format) be used for public executions, started a viral campaign to refer to electrocution as being "Westinghoused", and eletrocuted stray cats and dogs in gruesome public displays to highlight the safety of his own product.

Frankly, a putatively tardy "don't upgrade" warning the day after a rival OS is released is pretty tame. Come back when Jobs and Co. are lobbying for mailbombs or IEDs to be called "X-Boxes".

Posted by: Cabal | February 5, 2007 11:20 AM

Bravo Sam, you said it right. Reminds me of the rush to show the iphone minus Cingulars required 3G just to overshadow LG's not-so-sleek Prada. As for people suggesting apple just found this bug. Pff get real, the final RC1 Vista code has been available to apple for a little longer than a while so 10% coding/90% tweaking should have been complete.

Why use itunes anyway, Do people really buy music from them? Winamp handles the ipod so much better...

Posted by: Gruven Haus | February 5, 2007 11:22 AM

Thanks for chiming in, everyone. Your points are well taken.

I guess my bigger point here was: if you're going to issue this sort of advisory how about something like "iTunes May Not Work in Vista; Fixes Coming Soon" instead of "Don't Buy Vista Because Our Software Doesn't Work With It Yet."

It's all about the spin...

Posted by: sam diaz | February 5, 2007 11:24 AM

you're a technology writer? i came to this article becuase I thought the headline was interesting and the source was vailid... Neither turned out to be the case... And the irony is you're guilty of what you accuse apple of doing... As the established press wonders why blogs grow increasingly popular and newwsstand sales die, you publish gearbage and under the auspices of the Post. Good luck.

Posted by: wes | February 5, 2007 11:25 AM

If Bill is gonna announce that Apple is lying in their TV ads - as he did on Jon Stewart's show, then Steve's gonna take his time finding a screwdriver to fix iTunes for Vista.

Posted by: Phill S. | February 5, 2007 11:32 AM

All I know is I tried to use Jobs's software and the crazy stuff WILL NOT RUN on Windows if you don't have an IPOD! I could not find the files to copy to my XM Radio with MP3 player EVEN THOUGH my friends said they were RIGHT THERE. I ended up paying $50 to some kid to transfer them FOR ME. That is the LAST TIME I will use APPLE's INSANE PRODUCTS.

Posted by: Don Kosin | February 5, 2007 11:34 AM

ive been using itunes on vista before vista was released without any problems. i dont think its m$ job to ensure third party apps work with the new os. should i hold off getting a new car until they put in ipod connectivity? seems like a non issue considering my vista box isn't an itunes machine

Posted by: def jingle | February 5, 2007 11:38 AM

I say this to you Apple - Liar Liar Liar. If Apple is so d.a.r.n. great writing software and seeing the future, then you should have got your a.s.s. in gear and fixed the problem long time ago. Every one has known for a very very long time when Vista was going to be released. There is no excuse for this crap, other than a marketing ploy. The PC guy on the Apple/PC commercial needs to b.i.t.c.h. smack that smug a.s.s. Apple punk.

Posted by: Steve M | February 5, 2007 11:39 AM

Of course, anyone wise to the ways of new operating system releases would wait to make the purchase unless the OS is needed for testing an absolutely *must have* feature.

Take a step back and look at every single operating system release for the past decade or two. Most software titles require patches, updates or a full re-write in order to run w/o errors in the new environment. There are few exceptions.

This stuff takes time in the form of months and even years before applications can work optimally with the new OS. Most average users should stick with what works now until software updates come through that mandate an OS switch.

Posted by: C.B. | February 5, 2007 11:44 AM

What is wrong with asking their customers to wait for the next version of iTunes before upgrading. Apple Office users have been waiting for years for a promised compatibility fix for Office for the Mac. Is it Shady that MS did not release a product for two years - when all they really had to do is recompile and give a free update - no they want you to wait and pay for it as part of their regular feature (bloat) paid upgrades. Apple simply says wait a couple of weeks them to provide a free update.

Posted by: Shady? | February 5, 2007 11:53 AM

I guess you're a bit of a conspiracy theorist Sam Diaz. That's certainly the impression you give in your "article".

Apple have said that they are working on a fix. What more could you possibly want them to do or say?

Posted by: Joshua Powell | February 5, 2007 11:55 AM

AT&T? You mean Cingular?
Or is AT&T --> Cingular --> AT&T?
Did I miss another name change???

Posted by: Sossy | February 5, 2007 11:58 AM

It may not be as "shady" as you think at first. Even though we've all known about longhorn and vista for the last 5 years and microsoft has developer previews for the past year or so, those previews have been far from the the finished product. I've been downloading and testing against the previews up to the last one, and they still had a variety of quirks that could make a large software suite hard to release with any certainty.

Posted by: Brad | February 5, 2007 12:01 PM

So Real had problems with Vista and the Microsoft Zune had problems with Vista, buy Apple's the bad guy here? Give me a break. Windows apologists have been holding back on Mac software for years (Some things DEVELOPED on the Mac were produced first for the PC!) in order to make the PC look better, so even if Apple did this on purpose, so what?

Posted by: Chris | February 5, 2007 12:01 PM

Alot of microsoft products did not even work at vista launch, including the zune. It does not surprise me that a 3rd party product did not work at launch, especailly if microsoft's own products not work at launch.

The code that was available before vista launched, was not the final code. Apple takes the same to write there software where it will be reliable and work properly. This means writting a new version of iTunes on the final version of vista, not a pre-release copy.

If the author had did any research, besides just seeing the advisory and writing his article, he would have noticed that iTunes 7.1 is scheduled to be out in the next few weeks, which is supposed to add support for apple tv.

So instead of coming out with 7.03 now, and 7.1 in a week or two, it makes more sense from more then one perspective to wait and release 7.1

Posted by: Jason | February 5, 2007 12:05 PM

Dear Mr. Diaz: Microsoft has confirmed that there are compatibility problems between iTunes and Vista and is working with Apple to correct the problems. So, given that Microsoft acknowledges the problems, what is suspicious about Apple warning users that upgrading to Vista may cause problems with either their iTunes software or media purchased from the iTunes Store?

Posted by: Orlando Smith | February 5, 2007 12:06 PM

Ofcourse this is shady on part of Apple. They had months before they could be compatible with Vista but they chose not to. Now moment Vista came out, they send this press release and hope that people do not upgrade to Vista and instead to their new release which is coming out in sometime. They're trying to buy time!

Posted by: Sam | February 5, 2007 12:06 PM

First, Apple *did* say they were releasing a fix shortly:

"The company plans to release an updated version of iTunes "in the next few weeks" that will address some of the compatibility issues."

Second, Microsoft is still trying to push Zune and its music service ahead of Apple's iPod and iTunes. This is unlikely to happen, but expect Microsoft to throw every roadblock they can in front of Apple to try and help Zune gain footage.

I expect to see a pattern of Vista Zune-related updates that break something in iTunes, which Apple will scramble to fix, just in time for Microsoft to release another Zune "update".

It's going to be an interesting chess game to watch, in my opinion.

Posted by: dedmousie | February 5, 2007 12:07 PM

The fact is A LOT and I do mean A LOT of applications and hardware DO NOT work with Vista. Even, and this is the real kicker, Active X controls which some years ago was touted as Micorsoft's next IT but was a huge security exploit to begin with. Heck Microsoft's own Zune player wont even work with Vista. And to answer the MS fudsters and zealots out there. The onus is squarely on Microsoft for making their OS backwards compatible, period end of discussion. How would you like it if all new gas pumps had a square nozzle and didn't offer a round one anymore? Thats the best analogy there is when it comes to Vista.
The best rule for any IT person to follow and preach is NEVER use version 1.0 of ANYTHING always always always wait for the bugs and glitches to get fixed before even considering it as an option. My advice: if ain't broke don't fix it. Wait until summer or later to even consider Vista or even better yet try Linux or buy a Mac. The minimum specifications required by Vista is the equivalent to what only a few years ago was a full blown server.

Posted by: stormkrow | February 5, 2007 12:13 PM

For anyone who is interested in making their own decision, here's a link to the Apple support post.

http://docs.info.apple.com/article.html?artnum=305042

My own view: Crafty? Yes. Shady? No.


Posted by: calpundit | February 5, 2007 12:14 PM

How about Microsoft not putting video conferencing in MSN for Mac, or IE for Mac or Media Player for Mac...... Look at it from the other side and I think you can retract this article. Also, are all Windows developers ready for Vista...No I thought not. So why don't you mention them? You are obviously biased to the Windows platform. Be a real journalist, do your research.

Your news paper does this kind of reporting far too often, I will now stop reading, after 10 years.

Posted by: Thomas | February 5, 2007 12:16 PM

"iTunes 7.0.2 may work with Windows Vista on many typical PCs. Apple recommends, however, that customers wait to upgrade Windows until after the next release of iTunes which will be available in the next few weeks." ~from the support doc. http://docs.info.apple.com/article.html?artnum=305042

interesting how Apple is getting the blame here because they decided to warn their customers. but what about Mcaffe? or how about Norton? they knew it was coming too. are they fully ready? especially after what Gates said in an interview recently..."Nowadays, security guys break the Mac every single day. Every single day, they come out with a total exploit, your machine can be taken over totally. I dare anybody to do that once a month on the Windows machine. (http://www.msnbc.msn.com/id/16934083/site/newsweek/)"
best of luck to you. I won't be upgrading any time soon, especially not after a dare to the hacker community like that.

Posted by: eli | February 5, 2007 12:24 PM

Developers have had access to Vista for months now. Why has apple waited until now to get this fixed?

Posted by: Brad | February 5, 2007 12:28 PM

I upgraded to windows vista business in December and initially iTunes would not play any of my purchased music. I contacted iTunes support, they couldn't help and said iTunes dwas not yet supported on Vista. I later discovered that Vista had changed the file permissions on my iTunes library files - denying my user account write access. Somehow this prevents the playing of music purchased from the iTunes store. This is part of Vista's improved security, I guess. I changed the file permissions and it works now, but not after some frustration. Bottom line is that most users don't mess around with file permissions and Apple support isn't prepared to deal with Vista issues yet...

Posted by: erikerdman | February 5, 2007 12:30 PM

Lame "reporting" from the WP. I expect better and much more researched articles, not this slop. MY brand new PC ( month old Dell) with ATI vid card did not initially not work with Vista, my Nokia phone will not sync, and my musics files are screwed beyond belief. Not to mention, Vista claimed I had an invalid OS on my Dell ( Win XP Pro). Grrr. Then I found out that the version of Vista I purchased ( $149 only works as an upgrade, not a fresh install. I couldnt even wipe clean and reinstall. My wife meanwhile, sat in the living room,watching the SuperBowl, working on a presentation for work on her Macbook Pro laptop, all the while chuckling at my cursing. I give up! We had her Macbook Pro for 3 months now and everything works seemlessly on it. Im really amazed by how polished the experience is. Tonight one more go around with Vista and may just chuck the whole thing.

Posted by: Mark | February 5, 2007 12:39 PM

If PC have 90% of the market - I assume that means that 90% of iPod users are using a PC.

How does this help Apple?

Posted by: bill | February 5, 2007 12:40 PM

Ok, obviously most of you have no idea about software development. Over 50 million lines of bloated code and you whine about iTunes not working?? JHC, Id be surprised if WordPad worked:) Many IT companies, not just Apple have released advisories about possible incompatibilities with Vista. ATI for one and they are kinda important for many PC users.
A release of this magnitude will most definitely result in many things not working.
No conspiracy here, just a company ( in this case Apple) covering it's tail, and rightly so.

Shame Sam for this shoddy article and his own FUD. You lose credibility when you post garbage like this and you quickly become irrelevant.

Posted by: John | February 5, 2007 12:46 PM

Looks like Apple sucks balls when it comes to Vista. Another way to sell more of that overpriced designer plastic made in China.

Posted by: Bill | February 5, 2007 12:47 PM

Cheap shot, Diaz. Good journalists dig for information; the tougher it is to discover, the more valuable the find. Here's a link so you can better understand what you're dealing with:

http://www.cs.auckland.ac.nz/~pgut001/pubs/vista_cost.html

Posted by: blinx | February 5, 2007 12:48 PM

could this warning about the compatability issues have anything to do with the "Leopard" OS that MAC expects to release in the spring?

Posted by: mtnest | February 5, 2007 12:52 PM

If Apple wants to play like this...I'll trade the iPod for a Zune and just use WMP. I know that iTunes is superior to WMP but i'm a Microsoft guy first. Vista is a great OS and Apple is going to have to just deal with it and stop acting so immature. Thats all.

Posted by: Kris | February 5, 2007 12:55 PM

By moving quickly to get that advisory out, Apple has not only removed their share of blame should a user try iTunes on Vista (which has unpleasant circumstances), but also informed users to avoid the attempt for a couple weeks. Vista is years late at this point. Do you really think a request for a couple weeks to fix compatibility issues (and, more importantly, test the whole thing) is that outlandish? Do you really think proper disclosure of bugs is shady? At least you're using the right OS if so.

Posted by: Steven Fisher | February 5, 2007 12:57 PM

Serveral things are at play here:

1. Sam gets more hits than ever in poking a bit at Apple.

2. Redmond should not get a halo, as they have pulled Apple's and others chains for endless years with their power plays. Apple is now flexing its own muscle with iTunes and watching the results. Tit for tat.

3. Most interestingly, is this Apple tipping it's hat that iTunes 8.0 is due at some new Special Event by month's end? Very likely.

Posted by: Steven | February 5, 2007 1:00 PM

MusikCube is a great iTunes replacement. It natively plays AAC and Apple Lossless plus WMA, FLAC and others. Can be found here: http://www.musikcube.com/

Posted by: Bob | February 5, 2007 1:01 PM

So many people comparing problem of iTunes on Windows Vista and Office on MacOs. Hey, dude, let's face it, iTunes is not more than a music player and synchronization tools for iPod. Without iPod, iTunes becomes nothing to compare to Windows Media Center or Windows Media Player. Is it really complex to fix? Microsoft Office itself is a huge product. The complexity of the software is much much more than iTunes. And do you know how Apple provide his software for testing before release? Vista Beta and RC have been available for months (even years), and Apple cannot get it fixed, only for software like iTunes? I believe it's just a marketing plot for next release of Leopard. My SonicStage which is something like iTunes for my Sony Walkman can work PERFECTLY in Vista without upgrade, although I admit that this software is REALLY crap, compare to iTunes.

Although I am a PC user, I actually like every piece of Apple product, and always follow what the latest product is. I am so excited about iPhone lately. But latest media, including this news and Apple Ads attacking vista, makes me feel Apple like an evil company try every way to bite their competitor.

Posted by: Vincent | February 5, 2007 1:01 PM

This whole "news release" by Apple is bogus, iTunes works perfectly on Vista, I've been using it with my girlfriend's iPod, and I've had far less trouble than using it on XP.

Posted by: Justin H | February 5, 2007 1:09 PM

I've heard of (but haven't seen) the apple ads where they portray Microsoft as nerdy and apple as cool. This is childish and insulting - it's like hitting below the belt. I think that Microsoft should stop developing Office for apple and let apple suffer with that. There are currently very few applications for apple. Withdraw Office and apple market share will drop.

Posted by: Rotten Apple | February 5, 2007 1:34 PM

iTunes works for most tasks, but can have problems. Apple has issued a workaround (http://docs.info.apple.com/article.html?artnum=305042). It simply suggests waiting a couple of weeks so one doesn't have to deal with it.

Posted by: TL | February 5, 2007 1:38 PM

This reminds me of when Microsoft said they would update MS Office to Universal Binary as soon as they got a hold of the shipping Macintel units.

Macintel units have been out for many, many months now...

Updated MacOffice...nowhere to be found.

Posted by: Ruben Garcia | February 5, 2007 1:40 PM

Rotten Apple:

Withdraw Office for the Mac and watch the DOJ get on you like flies on crap.

Besides, how much lower could the Mac market share go anyway?

Posted by: Ruben Garcia | February 5, 2007 1:41 PM

One last thing...

Quickbooks isn't even bothering updating their software to work with Vista.

If you want to keep using Quickbooks with Vista you have to buy the new version of Quickbooks.

Buy or cry.

This is serious stuff, a license for Quickbooks enterprise costs upwards of $3,000.

Posted by: Ruben Garcia | February 5, 2007 1:45 PM

Move along, folks; there is no Apple conspiracy here... unless of course you have buried your head in the sand and missed all the other news reports about other companies scrambling to get new drivers for Vista out the door. My HP LaserJet won't do envelopes correctly under Vista, and HP's web site says to limp along with the drivers that ship with Vista until they can get an update out. AT&T's DSL also says they are working on getting a working version of their anti-virus software for Vista out the door soon. What's up? Didn't HP & AT&T know Vista was coming? Haven't they had months to work out the coding issues? Move along, people; there's nothing here but an attempt to make a conspiracy out of nothing. Apple is just dealing with the same compatibility issues every other third-party product supplier to Vista is dealing with.

Posted by: Jason | February 5, 2007 1:50 PM

u guys need to do some research, there have been major incompatability issues with itunes and vista.. its not shady..
does anyone know what they're talking about these days?

Posted by: dfa | February 5, 2007 2:23 PM

I live in Cupertino and know people who work at Apple. I can tell you, it's not surprising, this iTunes Vista issue. It wasn't designed as a PR ploy, even if it's being exploited to scare people from Vista. It's clear that Apple is not a serious company, don't have that much technical talent internally and simply dropped the ball with iTunes Vista due to incompetence. Sure, Microsoft may make some dubious decisions being that they don't always respect their own position in the market, but they support thousands of different hardware configurations with multiple versions and point releases of Windows OS whereas Apple barely supports 3 hardware configurations and forces people to update to their latest point release, for the price of an entire Windows OS, just so they don't have to support legacy OS's. Apple has had over a year to fix iTunes on Vista, and they couldn't do it. 80%+ of iTunes users use Windows, which means Apple can't even support the majority of their users with a baseline competence. Can you imagine what the world would be like if Apple were in Microsoft's position? They are more monopolistic with the iPod than Microsoft has ever been with the PC. Mac is filled with a bunch of non-technical artists who exploit Chinese labor so they can take a 50% profit margin so Steve Jobs and friends can give themselves tens of millions of dollars in back-issued stock options. Yeah, they have great PR, which makes them seem cool to wanna-be tech geeks and pop media drones, but really they're just idiot-savants run by a egomaniac/criminal.

Posted by: autonomous | February 5, 2007 2:47 PM

I am sure Apple has been testing on Vista right along and as they admit, iTunes on Vista works most of the time. Now that Vista is out in the wild, untested configurations are popping up and causing problems, so Apple is advising people to wait until they can get a better hold of things now that real world Vista experience is to be had. Apple (or any other SW vendor) testers cannot test every possible or conceivable configuration and as many people have been mentioning, in most cases it works. Apple is not the only SW vendor that has issued such warnings and Apple has nothing really to gain by doing so outside of the actual issue.

There is no conspiracy here. That is just stupid.

And its not like Adobe or MS have (official) Macintel releases out for their SW even though Macintel has been in the wild almost a year now, and they had access to the developer kit for a long time before that.

Posted by: chadbag | February 5, 2007 2:49 PM

This is kinda odd but do you really think that iTunes will diminish the Vista adoption rate? Besides, Apple is giving directions to iTunes customers who have already upgraded to Vista.

http://docs.info.apple.com/article.html?artnum=305042

"Apple recommends, however, that customers wait to upgrade Windows until after the next release of iTunes which will be available in the next few weeks. This document will be updated as more information becomes available. If you are upgrading to Windows Vista or have purchased a new computer with Windows Vista pre-installed, here is some information you may find helpful."

Posted by: Hi! | February 5, 2007 2:56 PM

Wow, and Windows fanbois have the gall to call Apple users obsessive.

1) The story appears to be that Vista has created the problem by altering the permissions of M4A/M4P files to suit its own security model.

2) The problem is exacerbated by the fact that the problem doesn't occur consistently.

3) Anybody who has ever worked in IT support knows that the key to fixing something is first of all to understand why it is broken. This requires you to experiment until you can predict and indeed invoke the breakage on a consistent basis.

4) Anybody who has ever supported ANY release of Windows could have predicted that an SP0 version of a Microsoft product (any Microsoft product) would be likely to cause problems to third-party applications.

5) Does anybody remember the long-running DoJ proceedings which uncovered e-mails where senior Microsoft management openly discussed how they would cripple QuickTime? Obviously the author of this article has the memory of goldfish.

6) We loaded a late Release Candidate version of Vista (as supplied in a Microsoft Action Pack) on a redundant Toshiba laptop in December. 24 hours later, we took it off and re-installed XP as it was obviously still a dog.

7) What sort of a doofus simply wipes out their stable (?) XP installation with a new operating system without doing some testing first? We don't even do that with a Windows Service Pack or a Macintosh point release (10.4.x). Why - in the name of all that's holy - would you do that with a five-day old x.0 version of a new operating system?

8) As a counterpoint, why is there still no Intel-native version of MS Office for the Mac? And why, when they do finally deign to provide Office 2007:mac or whatever it will be called (sometime in the Autumn), will there be no automation capability to replace VBA? Two years to deliver a product that excludes Macintosh users from developing automated solutions. And Sam talks about shady.

9) Whilst we're on the subject of shady, want to buy a BluRay-equipped solution and play "premium" content on your new Vista solution? Tough luck because there are no video card/display combos that present themselves as being sufficiently secure to suit Microsoft or its friends at the MPAA.

I can think of few things more shady than Bill Gates shamelessly promoting the high-definition capabilities of Vista when the reality is that such functionality is barely complete at the moment. Actually I would say it borders on false advertising, but what would I know.

Posted by: Mark Solomon | February 5, 2007 3:08 PM

re: autonomous

What the heck you saying? I know many people who work at Apple and they are some of the smartest engineers I know.

If you had been describing Dell I would understand, but Apple is full of really smart people. I don't live in Cupertino and I dn't work for Apple and never have, but many people I have worked with in the past have gone on to Apple. And these are really smart people who could work anywhere they wanted to and get whatever salary they want.

Posted by: chadbag | February 5, 2007 3:14 PM

iTunes worked fine on Vista Betas. It is broken on the final release. Is anyone surprised?

iTunes is a database, a browser, a full spectrum media player, a media burner and a DRM device. It really is more complicated than MS Word.

It does not use any of the built into Windows, Microsoft authored, equivalents, it must bring along it's own subprograms. If it did not operate this way Microsoft would be breaking it weekly.

iTunes is a big threat to Microsoft. If it wasn't, the desperation that is Zune would not exist. This is war and both sides are playing dirty.

Posted by: Al | February 5, 2007 3:26 PM

I thought everyone knew to wait until 'new microsoft OS' SP2 came out before they installed it.

Posted by: Rocko | February 5, 2007 3:29 PM

I think the author and all readers should take a look at this link.

http://www.tgdaily.com/2007/02/02/windows_vista_reader_feedback/

They might end of thanking Apple for saving them a lot of pain.

Posted by: Steve | February 5, 2007 3:38 PM

Wow, a little time on Google News sure bring the idiots to this blog.

There are some known issues regarding iTunes and Vista. While they may not be entirely common they are nonetheless a valid concern. Even Microsoft's own software for the Zune wasn't compatible with Vista until last week. If the developer of the OS can't get their software ready by launch, how can you expect third party developers to do so?

Idiots.

Posted by: Troy | February 5, 2007 3:44 PM

Oh, bulls#!t!

Everyone knows Gates' mantra was once, "DOS isn't done until Lotus won't run."

This is just more of the same. Face it, the Apple is technically better and Gates is a better marketer. Why does it scare Microsoft devotees so badly that Apple even has a 'SINGLE DIGIT' market share? The only reason Windows is as good as it is is due to other OS's pushing the envelope.

Posted by: Tim | February 5, 2007 5:19 PM

Go ahead, stick with dry headed, copycat, businessman Gates and multi-plagued M$. I sincerely think all this talk is based on emotions rather than fact. Every time I have conversations with a PC user, the subtext is pure jealousy with regard to Apple.
(I mean nobody wants to be wrong... right?)

BUT, IF YOU REALLY, OBJECTIVELY COMPARE THE TWO OS's AND PRODUCTS... it's a simple choice. I made it in 1999 and switched to Apple because it's the better of the two.

Plain and simple.

So stop pointing your emotional mouse at Apple and celebrate with those of us who've been brave enough to swallow our PC pride or keep your PC suffering to yourselves...

PULEAZZZZZZZZE awready.... Mr. Diaz

Posted by: Laughing All The Way | February 5, 2007 5:43 PM

They have had access to Vista for months at least, if not over a year to fix these bugs. Apple trys to keep it's name in the news all the time. It is part of their marketing efforts. I think the market share of Microsoft is still about 90%. How many of those users have iTunes? Tons! So obviously this was an important issue to take care of and they chose not to ON PURPOSE!

Posted by: Apple is lame and playing games | February 5, 2007 7:20 PM

I just uninstalled the iTunes bloatware and it felt great!! Now I'm using MusikCube. It natively plays Apple Lossless and non-DRM AAC/WMA, FLAC, APE and others.

Can be found here: http://www.musikcube.com/

Posted by: Mr. Bill | February 5, 2007 7:46 PM

> If Apple wants to play like this...I'll trade the iPod for a Zune and just use WMP.

Go ahead and you'll have to to reacquire your content when Vista makes it disappear, hahaha.


> then you should have got your a.s.s. in gear and fixed the problem long time ago.

There was no problem until the release version of Vista, so your premise doesn't hold up.


> They have had access to Vista for months at least, if not over a year to fix these bugs.

Then why wasn't Vista released a year ago? Microsoft had access to Vista right until the production version was "fixed."


> Everyone knows Gates' mantra was once, "DOS isn't done until Lotus won't run."

A classic! Vista ain't done until your hardware and software are "owned" by Microsoft:

http://www.cs.auckland.ac.nz/~pgut001/pubs/vista_cost.html

http://www.tgdaily.com/2007/02/02/windows_vista_reader_feedback/


> It is worth noting that perhaps every 1 in 20 emails we got was a case of "I have no problems with Windows Vista." The problems are severe, but not everyone is having them with Vista. The reality remains however that buying into Windows Vista now is, to an extent, like buying into a beta testing program.

So take out your checkbooks and order your copy now; you have a 5% chance of a smooth installation.

Seems to me Apple was doing you a favor. It's all about the spin, eh?

Say, Diaz, why does your paper's posting software not support basic html? It's 2007...upgrade!

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