Best Buy's Pricing Problems
Best Buy is answering questions from the Connecticut Attorney General because of its alleged use of an internal Web site that lists higher prices for electronics than advertised on the World Wide Web.
Consumers complained that the lower prices they saw on the Web site were suddenly higher when employees logged on to what appeared to be the company's site from inside the store but was allegedly the company's Intranet site. That was the excuse offered by Best Buy employees to deny the customers in Connecticut the lower price, according to some customers. Angered, the customers turned to a consumer watchdog reporter at the Hartford Courant, who did some digging.
Best Buy initially denied using the employees-only site but has since altered its statement to say that it never intended to mislead customers.
Have you ever run into a situation like this? Tell us about it in the comments.
March 6, 2007; 8:04 AM ET
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