Update: Apple CEO Jobs: We aren't perfect, other phones have problems too
Update: Following Jobs on television and live blogs
Steve Jobs, CEO of Apple, said Friday in a press conference that the problems of the iPhone 4 aren't unique. And he said about 0.55 percent of all iPhone 4 users have called AppleCare customer service to complain.
Here are highlights so far from his speech, which is taking place now and will be followed by a question and answer period.
"We’re not perfect, phones aren’t perfect,” Jobs said.
-Consumers who aren’t happy with their phone can return them. -Apple has sold over 3 million since we launched it three weeks ago -Other smart phones have the same signal strength issue depending on which way you hold them.
In case you haven’t heard already, Apple will be announcing at 1 p.m. EST/10 a.m. PST its solution to its iPhone 4 antenna debacle. And Washington will be watching how the company handles its technical misstep and tries to correct the poor publicity it's created.
Sen. Charles Schumer (D-N.Y.), sent a letter to Apple CEO Steve Jobs on Thursday asking for a clear explanation for what went wrong. He noted that the company’s description on why voice reception was glitchy differed from that of Consumer Reports magazine, which investigated why the phone dropped calls.
“Given the discrepancy between Consumer Reports' explanation of the reception problem and the explanation provided by Apple in its July 2 letter to customers, I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased,” the lawmaker said in the letter, obtained by CNN. “The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device.”
The Wall Street Journal and New York Times reported that Apple probably won't recall the phone.
On Monday, Consumer Reports said careful testing has confirmed user reports that holding the phone over a particular spot drastically reduces the signal strength it receives. Covering the spot with duct tape or a case alleviates the problem.
Apple hasn't commented on Consumer Reports' finding yet. Company watchers are speculating that the company may give iPhone buyers its "Bumper" case, which normally costs $29.
The phone went on sale three weeks ago and outsold previous iPhone launches in its first three days, with 1.7 million units sold. Complaints about the signal strength soon followed. And my colleague Rob Pegoraro this morning recapped reports on what Apple did and didn't know about its faulty antenna before launching the product. Rob will be covering the announcement.
From a regulatory perspective, the Federal Communcations Commission doesn’t have jurisdiction over device issues. The Federal Trade Commission, with its mandate to protect consumers, would have more interest in the issue, if complaints are filed that consumers were deceived when buying the device.
Like most Apple events, whatever the company has to say won’t be streamed live over video, but there will be plenty of live blogging in Cupertino, Calif.
With contributions from The Associated Press
July 16, 2010; 1:20 PM ET
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