Network News

X My Profile
View More Activity

FCC seeks to remedy cell phone users' "bill shock"

FCC seeks to remedy cellphone users' 'bill shock'

By Cecilia Kang
Washington Post Staff Writer
Thursday, October 7, 2010; 8:18 PM

The Federal Communications Commission wants cellphone customers to know: It can hear you now.

Consumers are complaining in record numbers about their wireless bills, and the FCC has promised to act. Next week, the agency will unveil a proposal to address "bill shock" by requiring that carriers notify users of overcharges and sudden increases in their bills.

But advocacy groups say the FCC has barely begun to address the massive problems generated by increasingly bewildering phone bills.

As cellphones are "bundled" with television and Internet services, and with the exploding number of applications available for smartphones, consumer groups say bills have become multi-page puzzles. They complain of confusing language, third-party charges, mystery fees for data and other services - all amounting to monthly totals that aren't what a user signed up for at point of sale.

The recent announcement that Verizon Wireless wrongly charged 15 million customers for data fees and will shell out $50 million in reimbursements doesn't help public sentiment.

Keep reading here for full story.

By Cecilia Kang  | October 8, 2010; 7:00 AM ET
Categories:  AT&T, Apple, Consumers, FCC, Mobile, Verizon  
Save & Share:  Send E-mail   Facebook   Twitter   Digg   Yahoo Buzz   Del.icio.us   StumbleUpon   Technorati   Google Buzz   Previous: History of Huawei illustrates historic distrust between U.S. and China
Next: FCC chair signals agenda items ahead: USF, consumer issues

No comments have been posted to this entry.

Post a Comment

We encourage users to analyze, comment on and even challenge washingtonpost.com's articles, blogs, reviews and multimedia features.

User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site. Please review the full rules governing commentaries and discussions.




characters remaining

 
 
RSS Feed
Subscribe to The Post

© 2010 The Washington Post Company