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Faulty Update Stymies Norton Users

A Security Fix reader wrote in on Sunday to complain that his copy of Norton Anti-Virus 2006 had gone haywire, and a little digging turned up a number of similar complaints from other Norton users.

Dan from Bethesda wrote in an e-mail that after booting up his Windows XP laptop computer, his Symantec software popped up a message that read: "Norton AntiVirus 2006 does not support the repair feature. Please uninstall and reinstall." Dan turned to his desktop PC, which also has NAV 2006 installed, and that machine served up the same error.

"I contacted a few friends and discovered several others had started getting the same error message on Saturday," Dan wrote. "I admit I didn't go so far as to uninstall and reinstall Norton AntiVirus 2006 since there are things I'd rather [do] with a few weekend hours, and when I click through the error message everything seems okay. The message did show up again when I tried to open a Word document directly from a Web page link with Firefox, but I was able to download the document and then open it fine."

Turns out the culprit was a faulty update Symantec had shipped over the weekend. The company has since posted a three-step workaround that should help users remedy the problem.

Are you a NAV user who experienced a similar glitch? Did Symantec's solution fix the problem, or did you take the error message's advice and uninstall/reinstall the program?

By Brian Krebs  |  July 30, 2006; 11:11 PM ET
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