Equifax Outage Halts Credit Freezes, Fraud Alerts
If you've frozen your credit file as a protection against identity thieves, you may have to wait a while longer to get it thawed out. Equifax, one of the big three credit reporting bureaus, is still reeling from a system-wide computer outage that began this weekend.
Equifax spokesman Tim Kline said the company experienced a power outage on Sunday as a result of an electric transformer failure, and that it is in the final steps of bringing its last remaining systems online.
"We still have some platforms we're bringing up, including those that allow people to unfreeze and freeze their credit, and place fraud alerts," Kline said. "Service is operational for virtually all of our customers and this is last area we need to resolve."
That is to say, the only systems still to be brought back online are ones that are required by law and do not earn the company any revenue, including those responsible for handling credit freezes and fraud alerts.
I called Equifax's toll-free line for placing and lifting fraud alerts and was told to call back tomorrow and then hung up on by the customer service representative after hearing an extremely fast explanation of the outage.
Individuals who wish to place a fraud alert can still do so by calling one of the two other major credit bureaus, either TransUnion (1-800-680-7289) or Experian (1-888-397-3742), By law, if you place a fraud alert at one bureau, that bureau is required to alert the remaining two bureaus on your behalf.
April 28, 2009; 4:57 PM ET
Categories: From the Bunker | Tags: credit freeze, equifax, fraud alert, ourage
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