MP3 Suite Responds to Scam Discussion
Thanks, Shop To It readers, for such a lively discussion on the Cheaper Alternatives to Internet Big Dogs blog entry earlier this week. People questioned my inclusion of MP3Suite.com as an alternative to iTunes. Some of you called it a scam and others wanted mention of the site removed. The discussion about the validity of the site is exactly what this blog is all about. Shop To It exists to help people make informed purchasing decisions, whether it be about the best toys to buy or how to renovate a bathroom with limited funds. And readers get informed through your comments about your own shopping experiences too, good and bad. And when you post questions, I seek answers. I contacted MP3Suite.com and directed them to the blog so they could read your comments firsthand. Heather Smith, a spokesperson for MP3Suite.com, addressed each of the concerns directly. Here are her responses on behalf of the company:
Comment: The site is a scam.
Smith: MP3 Suite is not a scam site. We are a software download that connects you to the world's largest network of online music, movies, games, etc. MP3 Suite allows you to find millions of titles in seconds.
Comment: MP3 Suite is just like Napster.
Smith: This is not true. Napster was found to be illegal because they housed music on their servers and allowed surfers to download with or without a license. MP3 Suite does not host any music on our servers; rather we provide software that allows you to access to connect with the world's largest network of online music. Napster was found to be illegal by the U.S. Supreme Court where the software MP3 Suites provides was found to be 100 percent legal by the U.S. Supreme Court.
Comment: The quality of the files is not good.
Smith: Because of the millions of files available on MP3 Suite, the quality of the files may vary. For this reason we provide a quality score using gold stars. The more stars shown, the better quality of the file. You will find the quality of a four-star file to be excellent.
Comment: The site doesn't refund your money.
Smith: MP3 Suite offers a 100 percent Satisfaction Guarantee, no questions asked. We do make this claim on our site and we live by it. However, we don't over-promote it because we have found people to take advantage of it by requesting a refund and still use the service. Our credit card processor is Clickbank and they require we offer an 8-week (56 days) money back guarantee. MP3 Suite has increased it to a 100% Satisfaction Guarantee. Although this hurts our bottom line, we believe it is the right thing to do.
Comment: The Help section and FAQs don't work.
Smith: MP3 Suite provides excellent help tools within our member's area. The help tools give written explanations as well as screen shots to help even the most novice user to easily download, install and use MP3 Suite. There is a known broken link in MP3 Suite that does not connect a user from the help link in the player to our help pages. We are currently working to correct this issue and it will be available in the next release. This will be a free upgrade to our users through the member's area, and we have been responding to questions in the meantime.
Comment: There is no list of songs available on the MP3 Suite network.
Smith: The MP3 Suite home page has a list of some of the genres available through MP3 Suite. It also includes a search tool (upper right of page) that a person can use to determine if the song they are looking to find is available through MP3 Suite. (Our customer data has shown us that most customers prefer using a search tool to find a song rather than having a list of several pages that would include millions of songs to try and find a song.) With over 12 million songs to choose from, we found it would cumbersome to try and list them all.
Comment: MP3 Suite must not be relevant; they only have 478 Google hits.
Smith: I'm not sure where this number came from, but our records show we have well over 478 Google hits per day. With this said, we are not the size of iTunes and can only hope to be someday. But we are relevant and we do get significant traffic to our site.
Comment: MP3 Suite only takes PayPal.
Smith: We do take PayPal as well as Visa, Mastercard, American Express, Discover, Diners Club, JCB or you can pay with an eCheck. Any of these payment methods are accepted but we are not limited to PayPal.
Any more questions about MP3Suite.com can be directed to their Customer Support at firstname.lastname@example.org.
So Shop To It readers, I ask you to please keep posting comments, questions, gripes, concerns and your doubts. Together we'll become better shoppers.
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