The Elusive Escalations Office
After reading of Lisa Newman's battle with MCI, reader Gary Goldberg had an excellent question:
"And the phone number to the MCI Executive Escalations office would be...?"
I posed that very question to Verizon spokeswoman Christy Reap. I also asked what exactly is the Executive Escalation Office and what triggers its involvement. Reap's answer:
"The bottom line is customers should work with the customer service representatives to attempt to get their issues resolved. Period. Any information beyond that is proprietary."
Next time you find yourself stuck in a phone tree, or better yet, if you crack the secret code to the Executive Escalation Office, remember to log your experiences at gethuman.com and maybe you can help another poor schlub.
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