The Checkout

Simplicity Crib Recall Hotline Number Is Down

Annys Shin

If you own one of the 1 million Simplicity cribs that were recalled last year and have questions about how to obtain a repair kit, you may have to wait a bit longer.

Earlier this week, the Illinois Attorney General's office sued SFCA, an affiliate of Blackstreet Capital Management in Bethesda, in relation to the recall last month of Simplicity bassinets after two children died. The AG's office also put together a guide of recalled nursery products to distribute to parents. While assembling the guide, the AG's staff discovered the company hotline set up to handle the 2007 crib recall was not working. I did a quick check an hour ago and the numbers were still not working.

When you call one of the numbers, you get nothing. When you call the other, you hear the following: "You have reached customer service. We are sorry but there are no available operators to take your call. Thank you for calling. Goodbye."

SFCA has said previously that it had set aside money to keep up the recall, and for months had been maintaining a hotline and distributing repair kits to consumers.

So what happened? SFCA is mum on the subject. So is Blackstreet.

Consumers are left with questions, including whether SFCA has any more repair kits, and if they do, how to get them.

While we await answers, consumers with questions should call the Consumer Product Safety Commission's recall hotline at (800) 638-2772.

Addendum: According to CPSC spokeswoman Julie Vallese, if you call the agency's recall hotline: "We will take consumer information and provide it to the appropriate people to fulfill the request for repairs."

By Annys Shin |  October 30, 2008; 11:59 AM ET Annys Shin
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