Is the Race to the Bottom Over?
Could a teensy, weensie uptick in airline hiring mean that the race to the bottom is over?
Writing a month ago about travelers who were delayed at airports and unable to find anyone at their airline to help them, either on the phone or in person, I quoted airline experts who said airlines have been engaged in bare-bones staffing in what is basically a race to the bottom. Said one of those experts, in so many words: Eventually the airlines will adjust and start hiring more staff, but it could take quite a while.
To those who can take comfort from small changes, consider this: After 25 straight months of overall staff cuts, the U.S. industry reports that last month, it had 405,400 full-time workers. That's an increase of 0.2%.
Not enough to insure that someone will answer the phone within a reasonable amount of time, and not enough to significantly reduce those lines at the airport, but a good omen, at least?
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Posted by: Rick | April 25, 2007 3:36 PM
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