Warm & Fuzzy Stories About Air Travel?
If you've flown at all this summer, chances are you've lived through a horror story, whether it be hours on the runway, lost luggage, surly employees, cancelled flights, etc. Even if you haven't traveled, your neighbor, friend, daughter, significant other, hairdresser has probably given you an earful about their flight-from-Hades story. Just yesterday, a rainstorm in New York caused major air delays, which rippled through the country. So how about some good news?
My friend Nula's son recently underwent serious emergency surgery. The family had been all set to go on vacation to her native Ireland, but had not bought any travel insurance. Nula's doctor sent a letter to Delta Air Lines explaining the situation, but she wasn't optimistic about getting a refund. She figured they'd charge her the customary hefty rebook fee, and they'd go another day. When she called to follow up, the agent quickly informed her that her credit card had already been refunded for the entire cost of the air tickets. And then the agent, who apparently had access to the entire file, said, "How is Barry? Is he feeling better?"
Nula still can't get over the fact that an airline not only refunded the money when they didn't have to, but that they cared enough to ask how her son is doing. She'll be flying Delta again. Makes you wonder whether airlines would be better off in the long run if they did take a more lenient view of such situations.
And, on a different note, I called United recently on the off chance that I could get my 83-year-old mom a frequent flier ticket to visit her sister in Germany next month. The reservationist, who did not know I am a travel writer at The Post, spend at least a half hour searching before she came up with flights on Lufthansa for me. She went the extra mile. And then, when I noticed my mother had been assigned seats in the back of the plane, I called again, and another reservationist gladly moved her up to the front of economy. I was really impressed with the service.
Anyone else want to share something good that's happened to them recently in the not-so-friendly skies or in their dealings with individual airlines?
Please email us to report offensive comments.
Posted by: Southern Maryland | August 9, 2007 10:42 AM
Posted by: LV | August 9, 2007 11:40 AM
Posted by: E owner | August 9, 2007 12:49 PM
Posted by: lca | August 9, 2007 2:15 PM
Posted by: EricS | August 9, 2007 3:02 PM
Posted by: Dave | August 9, 2007 3:31 PM
Posted by: CastaLusoria | August 10, 2007 10:39 AM
Posted by: Anonymous | August 10, 2007 10:51 AM
Posted by: Allison | August 13, 2007 8:48 AM
Posted by: h3 | August 13, 2007 12:13 PM
Posted by: Manassas, VA | August 13, 2007 2:48 PM
Posted by: alan | August 13, 2007 3:42 PM
Posted by: chris | August 16, 2007 3:47 PM
Posted by: Alexandra | August 16, 2007 5:00 PM
Posted by: Richard.Rosichan | August 22, 2007 2:32 PM
The comments to this entry are closed.